Brian
My feedback
10 results found
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489 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…
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1,014 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brian
supported this idea
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654 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brian
supported this idea
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14 votesBrian
shared this idea
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50 votesBrian
supported this idea
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34 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for the suggestion.Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
An error occurred while saving the comment Brian
commented
I put forth a similar suggestion. There definitely needs to be some kind of solution, as not everyone remembers to "close the door" when they leave.
https://tawk.uservoice.com/forums/228427-feedback/suggestions/16634020--auto-away-add-are-you-still-there-check-for-a -
143 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds. You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify. Learn more about triggers here:: 1. Creating and managing triggers https://help.tawk.to/article/creating-and-managing-triggers 2. Advanced Triggers https://help.tawk.to/article/advanced-triggers If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brian
supported this idea
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464 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Brian
supported this idea
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1,059 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Brian
commented
Agents being online when they are not is a huge problem currently - no customer wants to see "Online" but get no response from a company, and we all know agents regularly forget to set their status to away/invisible when not working especially on the mobile app.
My proposed solution to help alleviate this would be to add an "are you still there?" popup (Netflix does this), and if the agent doesn't respond within X minute(s) to set their status as away/invisible/offline. It could check the agents status every 1 hour or something like that - customization needed of course.
Also, you could consider a "sleep timer" where agents ask to be set as away/invisible/offline after X minutes. This is useful if an agent knows they only have a 2 hour window to offer support.
Consider implementing one or both of these features - it will save us a lot of trouble!
Brian
supported this idea
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505 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Brian
commented
Everyone - this is now possible with the javascript API: https://www.tawk.to/javascript-api/
It's fairly trivial to just tell your website to do this kind of checking server side, and not include the tawk.to javascript if the request matches a specified IP.