Aashish

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    130 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Aashish commented  · 

    Hello Sir, Still we all are waiting for this powerful feature .... we all are waiting with puppy eye ;)
    please please do the needful.
    Only ADMIN can see all chats / chat history of all agents BUT agents can see other agents chat / chat history they should have their privacy.

    waiting for your kind reply
    thnQ

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    Aashish commented  · 

    Thank you admin :)
    Thank you for understanding agents privacy..... !!! It will be helpful to all agent to maintain their chat privacy from other agents to see.

    Admin have full rights he can see all agents chats as it is now.
    Anyways really thanks .... please update this feature as we are in need of that, So that we can integrate it on our websites.

    thnQ admin :)

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    Aashish commented  · 

    All department agent can see all live chats and history of each other that's not good... I think all agent have their style/ability to talk and they dont want to show to other agent.

    And as such admin is there to monitor all agents chats.
    but agents can see each other chat n history feels not good.

    please share your view and if you can then please add this feature to improve "tawk" we all love it :)

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    Aashish commented  · 

    I have 2 department and in 2 department I have more then 2 agents, For example let say "MARKETING DEPARTMENT" I have more then 2 agents.
    Now if one client comes and one agent talk with him then rest all agent can see his chat and all talks. This is something personal thing that every agent should have. They wont like to share with other agents their skill.

    Admin is there to see all chat but other agents in same department should not able to see it.

    OR give option like agent can make it as "Go Personal" once agent start chat.

    Think on this point.... this is very imp. point.
    please feel free to discuss on same.

    thnQ

    Aashish supported this idea  · 

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