Manuel Domínguez Dorado

My feedback

  1. 8 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Manuel Domínguez Dorado supported this idea  · 
  2. 181 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    22 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features on Mobile.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    At this stage, changing the size of the icon is not available.

    We’re continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just…

    Manuel Domínguez Dorado supported this idea  · 
  3. 422 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    39 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t offer language selection before commencing a chat.

    Alternatively, create a chat widget for each language.

    Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.

    Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.

    To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Manuel Domínguez Dorado commented  · 

    It would be desirable to allow configuring the widget for more than one language. It would be great that the widget detects the browser language and choose the corresponding widget version or, if not a version for that language, the default language is used. It is useful for multilanguage sites. Also, the widget floatin image "We're here" should be configurable for each language so that the widget appears as "We're here" in english and, for instance, "Estamos aquí" in spanish. The same for the widget theme.

    It would be great also to allow hidding the widget (an option in the admin panel) if the language of the browser is not supported. So, an Spanish version of the site could show the widget, but the German version not (it is an example).

    Now, the only option is to create more than one widget but is very complex to manage from a technical point of view in an store based in Prestashop (my case).

    Manuel Domínguez Dorado supported this idea  · 

Feedback and Knowledge Base