Cyril

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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:

    • Go to the top right of the Dashboard (user icon)
    • then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Cyril supported this idea  · 
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    Cyril commented  · 

    i definitly need a better system for notifications :)
    i have no sound on my computer and i've been missign several chats

    Is there any way to have a permanent notification on desktop?

    The only desktop notification is the pop-up
    in another system i tried (zopim), there is an option to have a notification popup near the clock. and it was possible to configure the time it stayed on
    even possible to say "until i close the notification"
    I have 2 or 3 screens, sometimes i can't see a notification on the other screen, especially if it stay only a couple seconds.

    so here are some good ideas from the others :
    1>Length of time on screen should be adjustable.
    2>Option to keep on screen until answered.
    3>Re-notify agent when chat resumes from existing visitor instead of only once per session.
    - Auto-Pop the Tawk Desktop App when a new chat is requested.

    - Flash the Tawk button orange (similar to skype) on the toolbar.

    Thanks a lots !

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