To All Our Valued Users,,
Thank you for choosing tawk.to and for sharing your suggestion here.
.json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.
Alternatively, you can use this tool for file conversion:
Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the commentAnonymous commented
There should be provision for downloading chat data dump along with visitor name, email and department- the fields added on chat widget.
At least with this data dump, some evaluation can be done as how many chats or queries come up in each department. This is required as reporting facility is not there currently.Anonymous supported this idea ·
What data would you like to see added to the current Reporting section?Anonymous shared this idea ·