Ria
My feedback
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62 votes
An error occurred while saving the comment Ria
supported this idea
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An error occurred while saving the comment Ria
commented
Please to make a feature for agent account can deleted the chat history, as we will have around 100 agents account, it will be so hard for the admin account to check and deleted the history on agent accounts one by one.. It will take forever...
Pleaseeee add this feature..
Thank you.. -
493 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Ria
commented
Please make a new feature for pop-up desktop notification to be more longer or adjustable. As it is very important for us to be more aware if there is an incoming live chat.
Ria
supported this idea
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Maybe can add the option on the setting to choose will give an access the agent to delete it or not. Because some user maybe do not want their agents delete the history, but some user that has so many agents need it.