Aaron Bartell
My feedback
2 results found
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1,013 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Aaron Bartell
supported this idea
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103 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We do not currently have a web page allowing users to view the status of their tickets. Only members of a property can view the status of tickets for that property in the Dashboard. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Aaron Bartell
supported this idea
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The current email capabilities don't support a rich text body. This is essential because customers don't know embedded images, fonts, font colors, etc are all stripped out of inbound emails. That makes it very difficult to collaborate with customers.