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Gareth

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Gareth commented  · 

    Came here to suggest it but it looks like it's already done. We already have an extensive list of replies and if we could placeholder those responses with %username% or {{username}} then it'd make the response feel more human.

    Gareth supported this idea  · 

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