To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the commentLevi (Gold-IP) commented
We would like to have this function too, we are new here and use this for 2 months now.
At the moment we have to ask our colleagues to join the chat, it would be more efficient to forward or transfer the chat to another agent who is online on TawkTo. And they should receive a message sound and/or pop-up on his desktop to join the chat.