Thalia Barajas
My feedback
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192 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
It’s easy to completely customize the design of your chat widget.
The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link:
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline.
Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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227 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, the size of the round chat widget can’t be adjusted.
However, both the height and width of the rectangular chat widget can be customized. This customization is only available for the Desktop Widget.
We also have a new feature for changing the position of your widget in mobile view.
Helpful links:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget2.Changing the widget position
https://help.tawk.to/article/changing-the-widget-positionIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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256 votes
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323 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment we don’t have a translation to customize the message “##- Please type your reply above this line -##”.
Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.
You can also help us translate tawk.to by visiting the following links:
1. Web dashboard here > https://crowdin.com/project/tawk/
2. Android app here > https://crowdin.com/project/tawk-android
3. iOS app here > https://crowdin.com/project/tawk-iosIf you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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324 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment, we don’t have a direct integration with MailChimp.
Alternatively, you can use the Zapier integration to automatically send information between tawk.to and MailChimp.
Helpful link: https://zapier.com/apps/tawk-to/integrations/mailchimp
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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342 votes
To All Our Valued Users,
,This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.
An alternative method is to create a Trigger message asking for their information.
You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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405 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a “Seen” function with our chat widget.
Our dev team are is working on a huge rollout of new updates for our Messaging product.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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431 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
The widget size can be modified if you choose to have the ‘rectangular shape’ as your chat widget. You can also change the message that appears on the minimized chat widget in the Widget Content settings and even modify how sharp the edges appear.
Font and other size features of the chat widget have already been submitted to our engineers.
Your request is acknowledged and updates will be posted once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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449 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.
Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.
In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.
For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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517 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.
Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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621 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Automation and agent allocation is currently on the development roadmap.
Our engineers are working on it and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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810 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.
Our engineers are working on it, and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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973 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your request here.
The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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930 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes the Widget Cards.
You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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996 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1,209 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your suggestions here.
We took note of your feedback and integrations with 3rd party apps are currently underworks.
Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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1,437 votes
To All Our Valued Users,
We thank you and appreciate the patience and continued support over the years.
As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.
Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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21 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we don’t have an integration with Ecwid.
Here are the available Shopping Cart Integrations with tawk.to.
1. Shopify 2. BigCommerce 3. osCommerce 4. ShopTill-e 5. Osclass – Open Source Classifieds 6. PrestaShop 7. OpenCart 1.x 8. OpenCart 1.5.6.x 9. OpenCart 2.2, 2.1.x & 2.0.x 10. OpenCart 2.3.0.x 11. OpenCart 3.0.x 12. Zen Cart 13. Magento 1 14. Magento 2You may visit our Knowledge Base for more installation guides.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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Please integrate it with ecwid.com since placing the code on ecwid starter site won't work because we cannot place it before the </body tag