Jordi

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  1. 618 votes
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    43 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi supported this idea  · 
  2. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We currently don't have an option to add CSS classes or alt tags to the Knowledge Base blocks.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Jordi shared this idea  · 
  3. 5 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,  At this stage, we currently do not have Alt/Title tags for images on KB articles.  However, you can add a Meta Description for each Knowledge Base article in the Document settings menu to the left of the block editor.     Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.  Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    Jordi shared this idea  · 
  4. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can't zoom in on the images in KB articles.

    When displaying an image in a Knowledge Base article, the browser will automatically set the image to a size that fits the article width. If the image size is 1024 X 1024, but the article size requires 600 px, then the image will be resized to 600 px.

    To learn more about file types and sizes that are supported in tawk.to, visit this link: https://help.tawk.to/article/what-file-types-and-sizes-are-supported

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    Jordi shared this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have Webhooks for Knowledge Base search.

    We do, however, have the Reporting section for Knowledge Base. It tracks articles, searches and feedback.

    To learn more, visit this link: https://help.tawk.to/article/understanding-reporting

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi shared this idea  · 
  6. 15 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Jordi supported this idea  · 
  7. 12 votes
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    3 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

    An error occurred while saving the comment
    Jordi commented  · 

    Agree. Being able to embed a category with the titles and URLs to the article would be awesome.

    Also being able to export the content of the KB to a JSON file would do the thing, because the we could process it in our end.

    Jordi supported this idea  · 
  8. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for adding a noindex meta tag in the Knowledge Base.

    An alternative solution is to set your articles to Private in the Visibility settings. However, the KB will likely end up looking empty..

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi shared this idea  · 
  9. 24 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Jordi supported this idea  · 
  10. 807 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi supported this idea  · 
  11. 155 votes
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    under review  ·  7 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Jordi commented  · 

    If the CSS and JS could be applied to the Knowledge Base it would be awesome.

    Adding URL to an external CSS and an external JS would make such a big difference.

    Wishful snapshots ;)

    https://monosnap.com/file/EKAE1FThqc7Vwec4FCW6duAbM7wane
    https://monosnap.com/file/RN4Y6O2pTC2GFS0kkcH9ifwrjbKfud

    Awesome product! Love your solution, approach and customer support.

    Jordi supported this idea  · 
  12. 11 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    At this stage, we don’t have an archive or a backup feature for our KB articles.

    We’re continuing to build out our Knowledge Base product and have forwarded your request to the Knowledge Base team.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi supported this idea  · 
  13. 24 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Jordi supported this idea  · 

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