Jordi

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  1. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jordi shared this idea  · 
  2. 5 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jordi shared this idea  · 
  3. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have Webhooks for Knowledge Base search.

    We do, however, have the Reporting section for Knowledge Base. It tracks articles, searches and feedback.

    To learn more, visit this link: https://help.tawk.to/article/understanding-reporting

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi shared this idea  · 
  5. 12 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jordi supported this idea  · 
  6. 4 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help

    An error occurred while saving the comment
    Jordi commented  · 

    Agree. Being able to embed a category with the titles and URLs to the article would be awesome.

    Also being able to export the content of the KB to a JSON file would do the thing, because the we could process it in our end.

    Jordi supported this idea  · 
  7. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an option for adding a noindex meta tag in the Knowledge Base.

    An alternative solution is to set your articles to Private in the Visibility settings. However, the KB will likely end up looking empty..

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi shared this idea  · 
  8. 24 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jordi supported this idea  · 
  9. 795 votes
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    62 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi supported this idea  · 
  10. 155 votes
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    under review  ·  7 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Jordi commented  · 

    If the CSS and JS could be applied to the Knowledge Base it would be awesome.

    Adding URL to an external CSS and an external JS would make such a big difference.

    Wishful snapshots ;)

    https://monosnap.com/file/EKAE1FThqc7Vwec4FCW6duAbM7wane
    https://monosnap.com/file/RN4Y6O2pTC2GFS0kkcH9ifwrjbKfud

    Awesome product! Love your solution, approach and customer support.

    Jordi supported this idea  · 
  11. 11 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    At this stage, we don’t have an archive or a backup feature for our KB articles.

    We’re continuing to build out our Knowledge Base product and have forwarded your request to the Knowledge Base team.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jordi supported this idea  · 
  12. 24 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jordi supported this idea  · 

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