José Wilton

My feedback

  1. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, there is no limit to the number of offline messages and tickets a visitor may submit from the Knowledge Base.

    I would suggest checking a visitor’s ticket history with a search by email address to see if tickets have been created before.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    José Wilton shared this idea  · 
    An error occurred while saving the comment
    José Wilton commented  · 

    PORTUGUÊS BRASIL

    Os usuários estão com a mania de abrir diversos tickets para o mesmo assunto.

    Agradeceria muito se um recurso fosse disponível para limitar essa proeza.

    Infelizmente, ao invés de a maioria responder o Ticket Aberto, eles criam mais e mais, prejudicando todo o atendimento.

    O Correto seria, após abrir um Ticket para Tal Cliente, ele possa apenas responder a este ticket até que o mesmo seja fechado.

    Desde já, grato pela atenção.

Feedback and Knowledge Base