q8root

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  1. 11 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    This is only possible if we make an integration for that specific platform. There is no other way on getting this information.

    What platform are you using?

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    q8root commented  · 

    Hello

    Just know i was to apply the exact same idea, its really important feature.
    I think its possible to do it by using the same info that set in when user loggined on website, for my condition i am using the following
    window.Tawk_API.setAttributes(
    {
    name: res.data.first_name + " " + res.data.last_name,
    email: res.data.email,
    userID: res.data.id,
    },

    Next time when user open our website using another PC, and then he login with same account, chat history should be retrieved by referring to his userID

    q8root supported this idea  · 
  2. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    q8root shared this idea  · 

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