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JRM LF

← Customer Feedback for tawk.to

My feedback

8 results found

  1. Add a capability to receive ticket via phone call.

    10 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    JRM LF supported this idea  · 

  2. can I receive regular phone/mobile calls from tawk

    5 votes
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    3 comments  ·  Feedback » Integrations  ·  Admin →
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    JRM LF supported this idea  · 

  3. New Knowledge Base (Private)

    80 votes
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    11 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, our Knowledge Base only has 2 options for visibility: Public and Private mode. Public articles are available to be read by anyone with access to the URL. Private articles are only visible by your team within tawk.to apps when signed in to the Property associated with the article. Related link: https://help.tawk.to/article/creating-a-new-knowledge-base-article We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    JRM LF commented  · 

    We would like to let access the knowledge base only to internal customer, don't want to expose our knowledge on all internet.

    JRM LF supported this idea  · 

  4. Identify See Visitor Name & Info instead of IP

    25 votes
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    under review  ·  2 comments  ·  Feedback  ·  Admin →
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    JRM LF supported this idea  · 

  5. Integration in Microsoft Teams

    39 votes
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    5 comments  ·  Feedback » Add-ons  ·  Admin →
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    JRM LF supported this idea  · 

  6. Ability to authenticate and login to the dashboard with Azure AD

    19 votes
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    1 comment  ·  Feedback » Integrations  ·  Admin →
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    An error occurred while saving the comment
    JRM LF commented  · 

    It would be necessary for us to authenticate access to the dashboard, widget and knowledge base throught Azure AD, in order to let access those information only to "internal" customers.

    JRM LF supported this idea  · 

  7. add a SSO function where if a customer is logged into their admin area we have no need to authenticate them

    23 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    JRM LF supported this idea  · 

  8. Intergration into Microsoft Teams

    142 votes
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    13 comments  ·  Feedback » Integrations  ·  Admin →
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    JRM LF supported this idea  · 

Feedback and Knowledge Base

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