Katrina Sparks

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  1. 3 votes
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    40 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Katrina Sparks commented  · 

    Hi! Mobile apps generate additional revenues for a company in three key ways: firstly, because most people carry a mobile device, apps encourage repeat orders from customers on the go. The sheer simplicity and convenience of apps versus going to a website makes it easier for consumers to buy. Secondly, a company can benefit from a new advertising revenue stream through apps. And thirdly, the app itself may be so compelling that you can charge for it. Through an app, you can receive feedback from your customers about the quality of goods and services you provide. Here you can read about the benefits of native mobile app development https://orangesoft.co/blog/benefits-of-native-mobile-app-development

  2. 198 votes
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    28 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. This function is currently available in your tawk.to Dashboard. The ‘Disable browser tab notification’ setting stops alerts from showing up in the page title of your browser. Follow the steps below to enable these settings: 1. Administration tab > Chat Widget 2. Notification Settings > toggle the ‘Disable browser tab notification’ to the on position If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    hi, i agree

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    Katrina Sparks commented  · 

    I agree

  3. 224 votes
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    13 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session. For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat. You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option. Check this image for reference: https://prnt.sc/us30hh If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to…

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    Katrina Sparks commented  · 

    Interestingly

  4. 431 votes
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    55 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. The widget size can be modified if you choose to have the 'rectangular shape' as your chat widget. You can also change the message that appears on the minimized chat widget in the Widget Content settings and even modify how sharp the edges appear. Font and other size features of the chat widget have already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    great

  5. 488 votes
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    45 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    I agree!

  6. 729 votes
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    148 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    +1

  7. 227 votes
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    47 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, the size of the round chat widget can't be adjusted. However, both the height and width of the rectangular chat widget can be customized. This customization is only available for the Desktop Widget. We also have a new feature for changing the position of your widget in mobile view. Helpful links: 1. Changing the appearance of the chat widget https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget 2.Changing the widget position https://help.tawk.to/article/changing-the-widget-position If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    Yes, i agree

  8. 975 votes
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    124 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    thanks you for sharing

  9. 189 votes
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    25 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features on Mobile. You can now set the position of the chat widget on a mobile device. Follow these steps to change the appearance of the chat widget: 1. Click the Administration cog in the lower-left corner of your dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards At this stage, changing the size of the icon is not available. We're continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just…

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    Katrina Sparks commented  · 

    I agree with you

  10. 244 votes
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    19 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We have plans to extend this feature in the future. However, it's not available at the moment. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    +1 this

  11. 329 votes
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    40 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we currently don't have the option to change the client/visitor's notification sound. We're continuing to build out our Messaging product, and new updates will be released soon. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    I want to vote for this too

  12. 814 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    Interestingly, thank you for sharing

  13. 189 votes
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    24 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    Interestingly, thank you for sharing

  14. 35 votes
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    10 comments  ·  Feedback » IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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    Katrina Sparks commented  · 

    Truly!

  15. 60 votes
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    27 comments  ·  Feedback » IOS app  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At this stage, we currently don't have the red indicator badge icon on our tawk.to mobile app. We do, however, have sound and banner notifications for both iOS and Android devices: 1. iOS: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android: https://help.tawk.to/article/enabling-notifications-on-android We're continuing to build out our Messaging product and have taken on your suggestion. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Katrina Sparks commented  · 

    Interestingly, thank you for sharing

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