arpana alicia

← Customer Feedback for tawk.to

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  1. Customer Portal API integration

    2 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    arpana alicia supported this idea  · 

  2. Larger Message Box for New Ticket

    6 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    arpana alicia commented  · 

    yes its way too small and not expandable...i would like to view my entire message, at least 10 to 15 rows

    arpana alicia supported this idea  · 

  3. the spacing between the visitor and agent messages in the chat window

    4 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Offline form should create at ticket (instead of message)

    83 votes
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    16 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    arpana alicia supported this idea  · 

  5. When creating a ticket for an offline message, automatically close the chat.

    106 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, all offline messages have to be set to Closed once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    arpana alicia supported this idea  · 

  6. reduce the line breaks in the ticket system

    1 vote
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    arpana alicia shared this idea  · 

  7. Customize widget colors, bubble for online/offline status

    192 votes
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    31 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    It’s easy to completely customize the design of your chat widget.

    The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link:

    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline.

    Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    arpana alicia commented  · 

    we dont want to be online all the time, so when i am offline, the customer sees a tiny bar saying - offline - its not even visible...if you had a chat bubble saying - please leave a message - then at least they will see there is a chat widget which lets them send a message

    arpana alicia supported this idea  · 

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