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Sara

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  1. Auto-log off agents after x hours of inactivity!

    34 votes
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    15 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

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    Sara commented  · 

    You can set hours of operation for the chat and then it should automatically switch to away outside of work hours, even if someone is logged in.

  2. The visitor can see the last chat record

    286 votes
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    24 comments  ·  Feedback » New features  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes showing the visitor's most recent conversation. To learn how to add the "Previous Conversation" card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Sara commented  · 

    Instead of starting each chat fresh, if it's a repeat visitor, especially one who provided an email address, then why not display the past messages in the chat window, to them and to the operator? This could be integrated with the ticket system you're developing.

    Sara supported this idea  · 

  3. Visitor history

    274 votes
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    53 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi there dear tawkers,

    Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

    Sara supported this idea  · 

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