Sara

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  1. 27 votes
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    13 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

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    Sara commented  · 

    You can set hours of operation for the chat and then it should automatically switch to away outside of work hours, even if someone is logged in.

  2. 249 votes
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    21 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

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    Sara commented  · 

    Instead of starting each chat fresh, if it's a repeat visitor, especially one who provided an email address, then why not display the past messages in the chat window, to them and to the operator? This could be integrated with the ticket system you're developing.

    Sara supported this idea  · 
  3. 235 votes
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    49 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawkers,

    Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

    Sara supported this idea  · 

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