Matt

My feedback

  1. 192 votes
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    31 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    It’s easy to completely customize the design of your chat widget.

    The widget color can be changed to your preference. To learn more on how to change the appearance of your chat widget, visit this link:

    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    The ‘Hide widget when offline’ setting is off by default in your Dashboard. This means the chat widget is still visible even when you are offline.

    Learn more about customizing your widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Matt commented  · 

    Agreed. AND the ability to remove the bubble when Offline. It's a false impression to advertise the feature if no one's around to answer, especially on a Friday evening or something.

    Matt supported this idea  · 
  2. 90 votes
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    14 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    You can purchase our Remove Branding add-on to modify the footer message of your chat widget.

    You can modify the title and attach a URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:
    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:
    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Matt commented  · 

    Maybe try using a shortcut for this, instead? I don't like the idea of additional branding. It gets confusing for the user which avenue they are to use to get a hold of customer service.

  3. 996 votes
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    85 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Matt supported this idea  · 

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