Anonymous
My feedback
3 results found
-
1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi Robert,
We do not currently have an option to remove the pop-out widget option from the chat menu. Our Widget Behavior settings including Visibility, Feature and On-click behavior settings, can be found in the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
To configure the chat widget behaviour, do the following:
1. Make your way to the⚙️Administration panel of the Dashboard (gear icon in the lower-left corner).
2. Under Channels, select Chat Widget.
3. Under On Click Behavior, select either Popout or Maximize.
You can visit this link to find out more: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you.
-
6 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi Ro,
This is Elle from tawk.to. Thank you for reaching out.
It sounds as though you have enabled the pop-out feature.
1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for chat.
Visitors will have to come back to the main tab if they wish to navigate your website.
2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.
It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.
To configure the widget’s behavior, do the following:
1. Click the ⚙️Administration Tab ➞ Channels ➞ Chat Widget.
2. Under ON CLICK BEHAVIOUR - There… -
27 votes