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  1. 1,472 votes
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    83 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    TS supported this idea  · 
  2. 503 votes
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    79 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

    This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent’s statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

    TS supported this idea  · 
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    TS commented  · 

    Exactly Zach!

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    TS commented  · 

    This is a no brainer!

  3. 1,401 votes
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    129 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    TS supported this idea  · 
  4. 90 votes
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    13 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    You can purchase our Remove Branding add-on to modify the footer message of your chat widget.

    You can modify the title and attach a URL link.

    Helpful links:

    1. Setting up the Remove Branding add-on:
    https://help.tawk.to/article/setting-up-the-remove-branding-add-on

    2. Purchasing the Remove Branding and white label add-on:
    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    TS supported this idea  · 
  5. 66 votes
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    13 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, a property’s chat history can be viewed and accessed by all members of the property.

    The Messaging tab makes it easy to access a customer’s previous conservations, tickets, offline messages and missed chats.

    Helpful link: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    TS commented  · 

    As always, the admin (owner) of the account should make those decisions.

  6. 233 votes
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    53 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are currently planning on developing granular permissions that will solve this problem.

    Hope this will be solved in the near future.

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    TS commented  · 

    What?

  7. 151 votes
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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.

    Alternatively, you can set up a Scheduler.

    The Scheduler’s purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don’t need to worry about whether or not your agents forgot to log out.

    Example:

    Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget…

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    TS commented  · 

    Of course this should be an option!

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