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430 votesunder review · Admintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't offer language selection before commencing a chat. Alternatively, create a chat widget for each language. Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings. Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language. To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
34 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion.
Web-dashboard will show agent as not online after some time.
Only session on our mobile apps (Android and iOS) will keep widget always in Online state.
To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).
Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.
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At the moment, when we use the app, and we turn off the phones or go somewhere (like the shop), and there is no internet connection, the widget at the website still says it is online, though no agents are available due to no WIFI or a powered off phone. There should be a possibility to "ping" the phone to check if it acutally is available. If clients just keeps waiting and waiting, they get tired and just leaves in the end, never to be comming back.
I saw that there were mentioned that it is possible to give an automatic message if there are no replies after a certain time, but that is not a good option, at least not in my eyes. That is an "emergency" option.