Nick G

My feedback

  1. 422 votes
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    39 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t offer language selection before commencing a chat.

    Alternatively, create a chat widget for each language.

    Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.

    Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.

    To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Nick G commented  · 

    You should be able to do that with departments?

  2. 1,412 votes
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    132 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don’t always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Nick G supported this idea  · 
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    Nick G commented  · 

    To clarify, it seems the user is stuck with whichever department they first selected. Once the user has ended a chat, they should be re-asked to chose the department otherwise they can never change. If you combine this problem with the fact that there is no "transfer chat" function - it gets quite problematic to get another department to take over the chat.

  3. 717 votes
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    45 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Nick G supported this idea  · 
  4. 296 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Our Monitoring section in the Dashboard can filter and display your visitor’s real-time statistics for the following:

    -Countries
    -Agents
    -Channels
    -Departments
    -Status
    -Tags

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Nick G commented  · 

    Surely this should be a function of your website analytics e.g. (Google Analytics) not a chat system?

  5. 1,486 votes
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    85 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Nick G commented  · 

    This is vital - without this, there is no point in departments and we could not even use your service.

    Nick G supported this idea  · 

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