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  1. 490 votes
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    50 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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  2. 494 votes
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    73 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Viktor supported this idea  · 
  3. 1,011 votes
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    90 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Viktor commented  · 

    This is very important, please implement it as soon as possible

    Viktor supported this idea  · 
  4. 986 votes
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    131 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Viktor supported this idea  · 
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    Viktor commented  · 

    This is very important, please implement it as soon as possible.

  5. 823 votes
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    68 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Viktor supported this idea  · 
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    Viktor commented  · 

    This is very important, please implement it as soon as possible

  6. 1,570 votes
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    109 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Viktor commented  · 

    It's not a luxury, it is a necessity!

    Viktor supported this idea  · 

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