David Rindu Kurniawan
My feedback
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323 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas here.
These are the answers to your questions/suggestions:
1. Option to only allow agents to join as their alias.
Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
You can protect your identity by creating a new alias the customer sees when you respond to chats.Helpful link: https://help.tawk.to/article/creating-and-managing-aliases
2. Option to only allow admins to remove history.
Answer: Agents don’t have the authority to delete chat history.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment David Rindu Kurniawan
supported this idea
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1,156 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your suggestions here.
We took note of your feedback and integrations with 3rd party apps are currently underworks.
Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
David Rindu Kurniawan
supported this idea
·
An error occurred while saving the comment David Rindu Kurniawan
commented
Halo, i suggest you someday to make tawk integration with facebook messenger, it will be the best live service ever. Thank you tawk.
Please make private conversation, that mean, just only one agent know what he/she talking with client/s (no other agent know the conversation and they can't join). Thank you.