176 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion!
Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.
We have a request to make “Chat rescuer” trigger with input fields:
But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.
We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.Anonymous commented
Hi there, just wondering if its possible to create a post chat form. Theres a pre-chat form but many wont fill it in. What about setting up a form that triggers mid chat, or after the first user input so its more natural. User puts in first input, then form appears,
14 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion.
It will be like going back – against popular request to have Pre-chat form to stay after a trigger message.
But we will have your idea open, so we could see if it will be requested feature. To implement option to choose how Pre-chat form should behave – be always shown or be skipped.