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Pat

← Customer Feedback for tawk.to

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  1. Ability to see which operators are logged on -

    143 votes
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    11 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit…

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    Pat commented  · 

    As anonymous commented, this function is available via the Direct Messages/+ button path - logged-in users of the platform are shown by status.

    Pat supported this idea  · 

  2. User Satisfaction history in more details

    8 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    Pat supported this idea  · 

  3. Missed Chats Reporting

    20 votes
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    2 comments  ·  Feedback » Improvements  ·  Admin →
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