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Stuart

← Customer Feedback for tawk.to

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6 results found

  1. Add a cc feature in the ticket for incoming and outcoming mail

    84 votes
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    11 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice. Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Stuart supported this idea  · 

  2. Show chat and notification only to agents of selected department

    194 votes
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    24 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Stuart commented  · 

    This would be HIGHLY desirable. Please action.
    Thanks :-)

    Stuart supported this idea  · 

  3. Allow us to position the chat icon wherever we want

    93 votes
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    8 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

    We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

    Follow these steps to change the position of the chat widget on mobile:

    1. Click the Administration cog in the lower-left corner of your Dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Stuart supported this idea  · 

  4. Have the avaibility to change GMT timezone for chat transcript email

    734 votes
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    171 comments  ·  Feedback » Improvements  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Stuart supported this idea  · 

  5. Direct Chat Link Variables

    139 votes
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    15 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a function for pre-populating variables in the Direct Chat Link. This includes the Pre-Chat Form. This request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Stuart supported this idea  · 

  6. An ability to pre-fill pre chat form via URL and JS

    44 votes
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    4 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

    Stuart supported this idea  · 

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