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Add Instagram

Planned
8 votesFeature

Integrate Instragram into the omni channel Inbox

Comments (8)

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  • Iaingmail

    I'd like this

  • Massimo Ingrosso Official

    testing official response

    • Johan viki

      good

  • Apkalight Motion

    Instagram integration would make it much easier to manage customer conversations in one place. It could improve response times and simplify social media workflows. For creating engaging Instagram reels and promotional videos, Alight Motion is a great editing tool. Click here https://apkalightmotion.com

  • Alax Morgan

    Instagram integration would definitely be a useful addition, especially for businesses managing customer messages across multiple channels. Having Instagram conversations alongside other customer interactions could make it easier to respond quickly and keep everything organized in one place. It would be great to see this considered for a future update.

  • Johan viki

    I'd like this

  • Aria

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  • Daniel Brooks

    Really pleased this is planned. From the support side, Instagram DMs are where a lot of our customers reach out first these days, and right now those conversations live on someone's phone instead of in the inbox with everything else. That means no shared history, no assignment, and messages getting missed on days off. Having DMs land in the omni channel inbox like the other channels, with the history tied to the contact, would close a real gap for us.