a. Custom status per property b. Custom setting for not sending the user by email the answer, just keep them internally c. Custom columns on the table --- Originally posted by @…

It's important if you're away to get the chat, also if you've your sound muted and you missed the desktop notification --- Originally posted by @vousys on community.tawk.to on 9…

I would like to be able to have admins create a knowledge base, and allow agents to view it but not edit articles --- Originally posted by @Tauren on community.tawk.to on 8 June…

If I have two or more properties, it's hard to distinguish the messages in the live dashboard. There's only the icon and the url to let me distinguish them. It should be useful …

I think you should be able to embed the knowledge base on your own website so it's directly apart of your website and viewable on your site rather than redirect links to have to…

hi! It would be very useful to be able to integrate Scribe Embedded links in an article of my knowledge base. Scribe is a very useful tool to guide users, in a step by step guid…

Would it be possible to make it so that certain tickets get assigned automatically to a specific agent when they arrive, based on words/phrases in the email/subject line? This w…

i add multiple choice to my chat (pre-chat). So now i need the messages group by according its choice in the dashboard. Can i do this ? --- Originally posted by @ShahinB on comm…

In the case where consumer is displaying profile of their chat agent in a website, it is expected to allow visitor to initiate chat with respective agent. Adding feature in Java…

Is there any way to change the text display (size, color, etc.) in the different areas of Tawk.to? (ex: Incoming chat notification window (Visitor/Agent Name), chat window (Visi…

Is there any way for the Dashboard to be customized? To remove some of the stat cards (ex: Live Visitors, Visitors, Chat, What’s The Latest)? It can be very busy and for the sta…

Need to extract chats by query type. I have created pre chat reasons for clients to select and need a corresponding report that can be drawn. Something like the attached/below. …

Can we have APIs for Google translate to operate within the chat boxes, so agents can interact with users while typing in their native languages and the chat is automatically tr…

In the Chat Widget (Widget Content), if you use the Departments you have set up in your Property, the dropdown in the form for the Visitor seems to be limited to 3 entries and t…

Hello, as you know there are pre-chat feature provide get contact the customer informations by form. But we want to send form after start the chat. So I want to send form by usi…

Unfortunately, the platform does not yet have the option to adjust the time for lost chat. the implementation of this feature would be very good because those who create self-se…

It would be interesting to have the option to customize the columns on the monitoring screen, such as removing the column showing the source url, and showing the visitor's email…

Hi Tawkers Thanks for the Tawk tool - it's great :) I am trying to convince a client to use your chat agents. This is because the availability of in-house agents is so low: in-h…

can we add Tawk.to to Chrome Extension? --- Originally posted by @SupportXDR on community.tawk.to on 15 May 2023 · 2 votes

It would be great to have Single Sign On option for enterprise customers. Especially when you dont have 2FA/MFA - Multi Factor Authentication option, it would be great way to se…

Functionality Request Description: We would like to request the implementation of a new feature that enables our customers to receive automated quick responses when they open a …

We currently use Bitrix24 as they integrate with Apple Business Messaging. This would be very useful in our case. --- Originally posted by @AlejandroM on community.tawk.to on 11…

I need add phone number to webhook Visitor object Currently it only has the options: name, e-mail, city and country, but I need to integrate with whatsapp and the phone number i…

I see that you guys are missing the feature to automatically distribute customers to support staff --- Originally posted by @1gjdo07e2 on community.tawk.to on 10 May 2023 · 5 votes

Hello to the team and the forum! We use Tawk.to as a complement to our existing contact and ticket management provider Zendesk. But tawk.to's chat solution is just miles better!…

Is there a way to round robin the different chats that come in to different agents? and if not, that would be a useful feature, especially for sales. --- Originally posted by @S…

Can the navigation history or the visitor history that shows up in the Mobile app, be disabled from getting recorded? Screenshot 2023-05-06 2014029 (Through widget settings) ---…

I would like to have an ability to enlarge images in the KB articles when I click on an image. The KB articles are 640px wide which is also the max width for images in the KB ar…

I need to have pages visitor navigator report --- Originally posted by @kamla07 on community.tawk.to on 4 May 2023 · 1 vote

Make all column headings sortable, not just Status and Updated --- Originally posted by @MatMSA on community.tawk.to on 3 May 2023 · 1 vote

Hello! I think the ticket submission form fields should be customisable to better adapt them to the use of each business Let me know what you think --- Originally posted by @Dev…

no options to download all the chats in excel directly, let me know incase option is available. Thanks Sarang --- Originally posted by @sarangdomde on community.tawk.to on 2 May…

We miss a function to close the chat on selected days, which is fixed from the beginning of the year. Public holidays or days when we are closed for other reasons --- Originally…

Good day, I installed your widget on my site, thanks for the quality product, but I would like to ask you to improve the widget icon. So that it works (pulsates) like in this vi…

Currently, if I remove an agent from all properties, they still appear in the Direct Message list of users. We should be able to fully remove an agent from our account --- Origi…

Could organizational chat administrators only be granted the ability to remove a property manager from an internal group chat? Having to create a new group chat when a member le…

You can create endless tags and then find them, currently by typing the first letter if you can remember that (this is already raised by another member thank you), but you canno…

Can the parrot that is on the bottom of the chat ear where people type be moved higher as this is too near the chat messaging area and people are getting frustrated that they ar…

I know this is probably a "far-fetched" request being that your business model is selling your paid chat agent service, but with the emergence of machine language and "AI", this…

Today It will only show the tags available when you type the first letter or the keyword and my request is if its possible to include a list the all tags we have already use and…

image This is my website as you can see the chat isn't any where because I use Brave shield. --- Originally posted by @Abdulaziz on community.tawk.to on 17 April 2023 · 1 vote

It would be nice if there was an option to import knowledge base articles from a CSV file or something like that. Obviously, this wouldn't import any images or other media but i…

I found the knowledge base application pretty good. It has great potential for someone to build content in structured way. But, having said that it is completely useless to buil…

It will be helpful for agents to see the read status of their message to users/customers. Currently, there is no option for an agent to see if the customer has seen the message …

Ticket reply emails are in English, not in locale language. For example:- ##- Please Type your reply above this line -## This is confusing to non-English speakers. Plus 338 vote…

Request: Add the ability to edit or delete messages that have been sent by the agent Plus 406 Votes --- Originally posted by @Mel on community.tawk.to on 12 April 2023 · 11 votes

Request: Have a trigger which after a user responds to it they have to fill out a pre-chat form Plus 454 votes --- Originally posted by @Mel on community.tawk.to on 12 April 202…

Request: It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no …

Request: Could be great to add our own logo on the tickets emails + a signature. Plus 1015 Votes --- Originally posted by @Mel on community.tawk.to on 12 April 2023 · 53 votes

Request: This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as…