When a contact form is submitted, this message shows. It would be nice if we could customize this like the other items that are customizable in the chat; ideally both the image …

I have a trigger that runs on certain conditions but I don't want the chat to open itself nor show a preview. There's an option to disable the message preview but when that opti…

These options would add so much to our experience using the tickets dashboard: Please filter out closed tickets. The default view should automatically filter them out. Once the …

It would be great if the AI Assist could automatically create a ticket without requiring the user to fill out a form. While the user is having a conversation with the chatbot, t…

Hi, We use tawk a lot with our international agents and have their devices set up through autopilot as of current we cannot install tawk to their machines this way due to a lack…

Just as in whatsapp and some messaging tools, there is an option to reply to an earlier conversation or chat to allow the person to know exactly what you are replying to. This h…

A suggestion. Add possibility to add a clickable hyperlink in the shortcuts using HTML. Thanks :) --- Originally posted by @m.Gravyr on community.tawk.to on 11 October 2024 · 1 …

Allow custom code insert for google search console verification? I would like to add a meta tag to knowledge base home page to get google search console verify the property and …

Hey there! I just want to find out if its possible to request custom fonts, specifically for KB articles or even the chat itself. I personally use Montserrat for my business con…

Screenshot from 2024-09-30 18-41-34 As per the show in image , In Hebrew language The message is right to left text and Aligned to right Also same messages in English language T…

Hey there! I've collected all design threads from this community into one video. Can we implement those changes? I see that they're not too complicated and some of them are over…

Hello, my team and I have been using the AI assist and it has been great but there is not enough report that is given about the AI assist. We would like to request that we get p…

Cloudflare has ended support for installable apps, which is what tawk.to currently suggests for Cloudflare integration. Instead, they offer a new service named Zaraz. This servi…

I there a way, to get a list of active Agents list via an API? i would love to see if all my agents are logged in 100% of the time. --- Originally posted by @StuartDigital on co…

Could you please enable offline visitor logs for us? This feature would allow us to track visitor behavior, such as if someone views the same product multiple times. Ideally, af…

We have the problem that many people want to give us the positive hand and mistakenly give us the negative one. It is somewhat confusing, many people do things in a hurry and un…

Hi there! I'd like to suggest new design feature. It would be awesome to add chat window animation on maximizing and while minimizing as well. I think it would look so much more…

My request includes the ability for my support team to close a chat internally if the customer is idle for some time or the matter is resolved, and the customer has not closed t…

Now if I want to contact a user who has closed chat, I can only do so by adding a ticket and sending an Email. Why can't I just leave a message? Can users see the alert in the s…

Currently this option is not existing and would be really interesting for SEO --- Originally posted by @David124578 on community.tawk.to on 29 August 2024 · 1 vote

With sites that have a white background and even with the white background on the Chat Box, these buttons easily get lost and can be hard to see. See example below: 2024-08-28_1…

Please implement a feature to allow click to copy on custom attributes as well on the chat details. Thank you --- Originally posted by @carldevel on community.tawk.to on 23 Augu…

I see that my previous thread has been completely ignored by the developers 😥 I'm just going to repost it as a feature request. How do I change the color of the typing dots in …

When we type to use a shortcut, it's filter only on the name of the shortcut, but will be very helpful if the search could include the text of the shortcut --- Originally posted…

Are there any plans to release a chat flow feature (a chatbot without AI)? I think that would be a great feature for those who prefer a more straightforward, no-frills option. -…

Is it possible to add the functionality to add rows and/or columns within the table, instead of just at the end? When you create the table and then later need to add rows/column…

Currently, the text displayed on the chat widget (e.g., "Chat" or "Message") can be customized for the desktop version but not for the mobile version. This limitation prevents u…

Add the ability to make your own forms/edit the lead capture form. --- Originally posted by @torin2582 on community.tawk.to on 19 August 2024 · 4 votes

Hi! I'm interested in adding the option to the trigger, immediately when a visitor clicks on a new chat, a welcome message will be sent to him, and he won't have to write to sta…

So I love the design itself, but clients that I'm chatting with keep telling me that the dots are too bright and almost impossible to see. They told me that it's great to know t…

I find it concerning that there is no distinction between the level of access/permission granted to the (primary) admin user who set up the property and the other users made adm…

Currently, the whole platform is translatable into other languages, including the chat and the knowledge base. Unfortunately, emails related to tickets can only be sent in Engli…

Hello I want to make suggestions to improve tawk.to We can make a personalized email like CONTACT@SUPPORT.FR That would be great. --- Originally posted by @Cclement1 on communit…

Since AI Assist heavily relies on shortcuts, I think it's important to add more Action options. One essential action is "End chat session." Advantages of this action: Apollo can…

Please you guys need to add select list drop down option in the form just like the way users can select departments. in the pre chat form i saw option choice, multiple choice, q…

https://tawk.to/chat/66a4fd3132dca6db2cb687ef/1i3q7q2fi If you link above you will note that the site visitors is forced to scroll to select a department. Not the best design wh…

Broke in the last version. Please add this back. The last version of the Tawk app did this, but now spell check in live chats doesn't work. In the past, the word gets underlined…

There are use cases where tickets are manually created as they come through different channels. It would be very helpful that automated emails for manually created tickets can b…

For appointment bookings, we need to gather various details from the client. It would be good if there could be a form inserted into the chat, mid chat, not just pre-chat, once …

I love that you can create tickets from email - In the absence of having a feature to allow ready access to the create ticket form.... I would suggest that you add the ability f…

Having the ability to change the chat widget icon itself would be great. Similar to another suggestion I made - the chat widget is also the entryway to the knowledge base and ha…

a way to remove unwanted fields in the new leads function of Shortcuts, for example, message and phone, and only ask for name and email --- Originally posted by @LEOHDZ on commu…

Hi, I am currently working on setting up multilingual pages in the knowledge base. However, I can't simply copy the initial page layout and edit the text for different languages…

We have been using the Apollo AI assist for over 3 months now and made significant improvements to our knowledge base to cater to customers' needs. However, the issue we are fac…

I have two domains where tawk.to chat is running. In both the domains, I have AI Assist running. It is programmed to automatically reply. I have upgraded to "Growth" in one doma…

Enable user permission edit --- Originally posted by @honoured07 on community.tawk.to on 21 June 2024 · 1 vote

Hello, we have started using tawk at it fullest with multiple widgets and CRM. Live agent told me to contact support on zoom and they send me here to request new feature. While …

Allow a setting to set the next ticket number, it's a bad look for a customer to have ticket number 1 etc. --- Originally posted by @jacktaylorau on community.tawk.to on 14 June…

Improved analytics to be able to report on: User geographic location User click/page depth Chat enquiry category/tag Chat duration --- Originally posted by @SHudson on community…

I have a client who wants to disable the email field on the away form. I understand that the system needs some sort of contact point for follow up but my clients primarily use p…