With sites that have a white background and even with the white background on the Chat Box, these buttons easily get lost and can be hard to see. See example below: 2024-08-28_1…

Please implement a feature to allow click to copy on custom attributes as well on the chat details. Thank you --- Originally posted by @carldevel on community.tawk.to on 23 Augu…

I see that my previous thread has been completely ignored by the developers 😥 I'm just going to repost it as a feature request. How do I change the color of the typing dots in …

When we type to use a shortcut, it's filter only on the name of the shortcut, but will be very helpful if the search could include the text of the shortcut --- Originally posted…

Are there any plans to release a chat flow feature (a chatbot without AI)? I think that would be a great feature for those who prefer a more straightforward, no-frills option. -…

Is it possible to add the functionality to add rows and/or columns within the table, instead of just at the end? When you create the table and then later need to add rows/column…

Currently, the text displayed on the chat widget (e.g., "Chat" or "Message") can be customized for the desktop version but not for the mobile version. This limitation prevents u…

Add the ability to make your own forms/edit the lead capture form. --- Originally posted by @torin2582 on community.tawk.to on 19 August 2024 · 4 votes

Hi! I'm interested in adding the option to the trigger, immediately when a visitor clicks on a new chat, a welcome message will be sent to him, and he won't have to write to sta…

So I love the design itself, but clients that I'm chatting with keep telling me that the dots are too bright and almost impossible to see. They told me that it's great to know t…

I find it concerning that there is no distinction between the level of access/permission granted to the (primary) admin user who set up the property and the other users made adm…

Currently, the whole platform is translatable into other languages, including the chat and the knowledge base. Unfortunately, emails related to tickets can only be sent in Engli…

Hello I want to make suggestions to improve tawk.to We can make a personalized email like CONTACT@SUPPORT.FR That would be great. --- Originally posted by @Cclement1 on communit…

Since AI Assist heavily relies on shortcuts, I think it's important to add more Action options. One essential action is "End chat session." Advantages of this action: Apollo can…

Please you guys need to add select list drop down option in the form just like the way users can select departments. in the pre chat form i saw option choice, multiple choice, q…

https://tawk.to/chat/66a4fd3132dca6db2cb687ef/1i3q7q2fi If you link above you will note that the site visitors is forced to scroll to select a department. Not the best design wh…

Broke in the last version. Please add this back. The last version of the Tawk app did this, but now spell check in live chats doesn't work. In the past, the word gets underlined…

There are use cases where tickets are manually created as they come through different channels. It would be very helpful that automated emails for manually created tickets can b…

For appointment bookings, we need to gather various details from the client. It would be good if there could be a form inserted into the chat, mid chat, not just pre-chat, once …

I love that you can create tickets from email - In the absence of having a feature to allow ready access to the create ticket form.... I would suggest that you add the ability f…

Having the ability to change the chat widget icon itself would be great. Similar to another suggestion I made - the chat widget is also the entryway to the knowledge base and ha…

a way to remove unwanted fields in the new leads function of Shortcuts, for example, message and phone, and only ask for name and email --- Originally posted by @LEOHDZ on commu…

Hi, I am currently working on setting up multilingual pages in the knowledge base. However, I can't simply copy the initial page layout and edit the text for different languages…

We have been using the Apollo AI assist for over 3 months now and made significant improvements to our knowledge base to cater to customers' needs. However, the issue we are fac…

I have two domains where tawk.to chat is running. In both the domains, I have AI Assist running. It is programmed to automatically reply. I have upgraded to "Growth" in one doma…

Enable user permission edit --- Originally posted by @honoured07 on community.tawk.to on 21 June 2024 · 1 vote

Hello, we have started using tawk at it fullest with multiple widgets and CRM. Live agent told me to contact support on zoom and they send me here to request new feature. While …

Allow a setting to set the next ticket number, it's a bad look for a customer to have ticket number 1 etc. --- Originally posted by @jacktaylorau on community.tawk.to on 14 June…

Improved analytics to be able to report on: User geographic location User click/page depth Chat enquiry category/tag Chat duration --- Originally posted by @SHudson on community…

I have a client who wants to disable the email field on the away form. I understand that the system needs some sort of contact point for follow up but my clients primarily use p…

We like the notes feature for documenting and summarizing our interactions. but our notes are extensive and don't always fit within the character limit imposed by the chat sideb…

Can you add java script method to send link to visitor after visitor sends specific message. Requirement is to send different link to different visitor according to their specif…

With the shortcuts, can you add the feature ADD ELEMENT + Youtube link and thumbnail, so when the user click on the video it will open in a pop out player. youtube --- Originall…

Hello, I've been trying to find a solution for this for a while. Pretty much I wish there was a feature within tawk.to that would allow me to access some sort of log of visitor …

About Departments and Users/Agents permissions: We don´t understand the logic that Tawk.to own manual shows about departments, after all, the user selects in the pre-chat form, …

Is it possible to add this feature? When Apollo gathers user information for example to process and order. Normally Apollo asks user for Names, Emails and Cell etc. But I would …

Hi everyone ! :wave: Today, I have an idea to improve the tool. I would like customers to be able to find all their tickets directly from the knowledge base, with the addition o…

We would like to have the ability to create tickets via the API. This would allow us to integrate Tawk into custom applications. Please add a "Create Ticket" method. Thanks! ---…

Hi, i like using tawk.to and i will upgrade to paid version, but please help me to remove white line that appears on sides and blue line also..its quite crucial for my site, it …

I would like a chatbot builder added to tawk to. Not like the AI chatbot they have now but like the custom chatbot builders like HubSpot's chatbot builder or something like that…

I like to request the use of placeholders in shortcuts and templates to autofill the user information, like username, tel phone number, e-mail address enz, enz. So if I send an …

Would be great to be able to upload custom notification sounds. I always get anxious with the default sounds, despite picking one that I somewhat liked. Ideally, I would like to…

Depending on the Internet provider, we may not have access to chat widget. Eg: forbidden to access embed.tawk.to and some other related urls. So can we have a setting so that al…

My SAAS company’s been making good use of Intercom’s ability to pop up the chat widget with a message request prefilled with a request. For instance, we have a button to request…

Hello, I currently use both live agents and the Apollo system. The live agents are employed for 40 hours per week. However, I'm facing a scheduling challenge with Apollo, as it …

Answering chats, closing chats , creating tickets , etc. if possible have shortcut keys would help much and would be more efficient to delivery proper customer service. it would…

Hello, fellow enthusiasts! I hope you're all doing well. I wanted to reach out to this wonderful community to share a challenge we're currently facing and seek your valuable ins…

Dear Apollo Development Team, I am writing to propose an enhancement to Apollo, our AI-driven chatbox, which is pivotal in handling customer service inquiries. Our current setup…

Hi there, New to Tawk and loving it so far. It's amazing you can provide a service as good as this for free. I am trying to set up the Tawk.to inbox in an embed in something lik…

The input field and text is not that visible for people that have color blindness problems. Please add the ability to change the color of the input field as well as the colour o…