https://gyazo.com/eb48c2c5e8d80b4873e7eba4c0d74eef (Link to the video) A feature like this which is shown in the video when the button was pressed quantity was taken from the fo…

At Inbox => Tickets => It would be great if I can see the column of TOTAL MESSAGE (same as CHATS section). So I can decide which ticket has more message to read. It can help me …

Add a form that can be placed either in the chat widget or out side of the chat widget as a separate widget that allows for user feedback within the site. --- Originally posted …

It would be helpful if the agents receive an email when someone opens the chat widget or sends the first message. --- Originally posted by @falke on community.tawk.to on 5 March…

For developers: It would be nice to be able to duplicate knowledgebase articles. This would allow us to: Start from a ready base Save time Optimize the experience Thanks! --- Or…

[b]The Proposition:[/b] Imagine if tawk.to could integrate with e-commerce platforms like WooCommerce or Shopify. This isn't just a nice-to-have; it's a necessity to stay compet…

in Contacts, it's really hard to read the phone numbers in the current format. ie 1235551234 Would be much more user friendly to have phone number shown like this example (123) …

It would be nice if there was a way to embed a custom <style> element into the widget if you have paid for the Remove Branding plugin. This should be possible to implement secur…

Hello, I used TextBlaze chrome extension and I'm very used to having a way to add hyperlinks to the content of the email snippets. However, I don't see that feature in Tawk.to, …

Hi team, We would like to migrate our existing KB articles from guidde.com and gitbook.com into tawk.to KB. Please provide an html source code embedder/editor/viewer to do so. -…

We need the ability to resize the custom attention grabber. Several connected issues: All attention grabbers in the gallery are in English. So if one needs an attention grabber …

I have a website and a shop that is on a different subdomain. I want to stay connected to the same chat even if the customer moves from one domain to the other subdomain. --- Or…

Hello, I would like to improve some features. I will send you a screenshot, take a look before reading the message. In the email, we can modify the text myself, the developer mu…

Hello, I want to improve some features. Add roles to teams. As Moderator, etc... --- Originally posted by @Cclement1 on community.tawk.to on 19 January 2024 · 2 votes

Hello, we are trying to use the Direct Chat Link in SMS messages. With the limited space in a single text message (and bulk text solutions charging for text length), the length …

Hello, I hope you are all well. I want to add features to improve tawk.to. Add social media buttons in live chat. SMS support should be provided. Add phone support to the free p…

When an agent's connection to the Tawk servers is down, the Tawk agent desktop software frequently repeats that it is down, just like an impatient child asking "are we there yet…

We have plenty of options within triggers, but one important is missing and cannot be set. The program cannot send automatic greeting text in your name to visitors when you join…

It would be useful to be able to use right mouse button in chat window. Now I cannot copy text parts out of there. Do not disable right mouse button or at least, make it possibl…

It should be available for operators to terminate chats and say farewell to visitors at the end of the conversation. Now all chats remain active even if you close chat window. O…

It would be useful if Facebook login were available on pre-chat form. It is only one click for the visitor instead of forcing him to write his name manually in the form. Moreove…

The welcome message can be a little intrusive on mobile, but it works great on desktop. Would be great to disable this popping up on mobile while having it active for desktop at…

In that way, we can know how much live chat solve a agent monthly --- Originally posted by @nasimhridoy on community.tawk.to on 4 January 2024 · 3 votes

Hi! I think that it would be very usefull to have the ability to measure the NPS --- Originally posted by @Domingo on community.tawk.to on 3 January 2024 · 2 votes

I think it is a reasonable deficiency of your Windows application that it cannot generate popup chat alert window like this one on the attached picture taken from another chat s…

We would like to be able to use Hyperlinks in our Tawk Chats with customers. Example. Click here/ icon. When the client clicks HERE - it should take them to a HTTP site. We have…

Hello everyone I want to do when we created 3 Properties separately. In live chat I want to do 1 only for the 3 properties, when the customer wants to click on Appals or Help Ce…

Will there be SSO support at any time in the future? I would love to automatically have all my users set up with proper profiles without having to invite them and having to keep…

Good day, It will be a great addition if other agents not on chat can be notified of an active chat whisper using @. This is available on the ticket whisper. Kindly consider thi…

Hello Community We noticed a new feature coming soon "Activate Phone Number" "You can now send and received SMS and Phone calls from your tawk dashboard!" This is a game changer…

I would love a way to directly integrate the ticketing process into our app. Right now, users must open a live chat bubble to create tickets, which isn't ideal. I'd prefer a ded…

We urgently need "Away From Keyboard" feature .. there are many times whjen you go away from computer and don't set "Away" feature .. why not automated it .. after XY minutes of…

When we close the conversation there will be a customer satisfaction survey in 1 to 2 hours the customer will have a satisfaction survey by email. Can you do that for later? ---…

Would it be possible to have the option to put a custom icon in the knowledge base categories? --- Originally posted by @Clerison on community.tawk.to on 24 November 2023 · 1 vote

Right now, we can set up a webhook POST to Zapier, that allows us to grab basic attributes of a new visitor chat (name, email, phone etc...), and import them into our CRM (Hubsp…

Hey guys, I like the option that allows me to delay Apollo's first response to a chat for e.g. 20 sec. But there is no way to delay her responses in subsequent replies. I mean a…

Hello! I would like to request there's an Option to multiple login at the same time using one account. --- Originally posted by @888slot on community.tawk.to on 14 November 2023…

It would be great if we could use iOS shortcuts to control the tawk.to iOS app. For example, if I set do not disturb or bedtime mode on iOS, I can trigger a iOS shortcut to set …

My staff use PC's with no speakers attached so need a visual indication for incoming chats. Desktop client icon does not flash currently. Other chat systems we have used such as…

We are the service platform that has people, companies and organisations as our users. People use our service as a platform to connect with organisations and companies. Some com…

Hi, I have seen that when we create tickets, the users see in the "subject" the ticket number that we created from our account. This is fine, but it is somewhat invasive that th…

Was fairly surprised to see these aren't supported like other knowledge bases. Especially since iframes like interactive demos and guides are becoming popular in support docs. W…

Apollo makes a LOT of errors in responses when drawing content from KB websites. I believe updating to GPT3.5/ 4 or even later would alleviate some of that, allowing more contex…

mensaje 2 --- Originally posted by @LEOHDZ on community.tawk.to on 5 November 2023 · 1 vote

Add remote desktop control to the existing screen sharing --- Originally posted by @Jonathan156 on community.tawk.to on 3 November 2023 · 1 vote

Implement 2fa to the login process. Will improve security. --- Originally posted by @Anckan79 on community.tawk.to on 2 November 2023 · 6 votes

Is there any way to change widget messages text size and padding etc ? --- Originally posted by @Ghumega on community.tawk.to on 2 November 2023 · 1 vote

It would be cool that apollo shows that there are no agents available if they request to chat with human but agents are offline. --- Originally posted by @LEOHDZ on community.ta…

Hi everyone, When a user starts a chat on the site is there anyway to extract the Tawk.to chatID (usually in this format "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx") so that we can u…

I think there should be a why to put the 'Submit Ticket' button into any chat widgets or a way to have an embeddable link that we can put into our websites. --- Originally poste…