I would love a way to directly integrate the ticketing process into our app. Right now, users must open a live chat bubble to create tickets, which isn't ideal. I'd prefer a ded…

We urgently need "Away From Keyboard" feature .. there are many times whjen you go away from computer and don't set "Away" feature .. why not automated it .. after XY minutes of…

When we close the conversation there will be a customer satisfaction survey in 1 to 2 hours the customer will have a satisfaction survey by email. Can you do that for later? ---…

Would it be possible to have the option to put a custom icon in the knowledge base categories? --- Originally posted by @Clerison on community.tawk.to on 24 November 2023 · 1 vote

Right now, we can set up a webhook POST to Zapier, that allows us to grab basic attributes of a new visitor chat (name, email, phone etc...), and import them into our CRM (Hubsp…

Hey guys, I like the option that allows me to delay Apollo's first response to a chat for e.g. 20 sec. But there is no way to delay her responses in subsequent replies. I mean a…

Hello! I would like to request there's an Option to multiple login at the same time using one account. --- Originally posted by @888slot on community.tawk.to on 14 November 2023…

Hello I want to make suggestions to improve AI Assist. 1] the conservation to be unlimited? [Free] 2] Data characters do much? 3]Web page crawl limit do much? 4]Several robots g…

It would be great if we could use iOS shortcuts to control the tawk.to iOS app. For example, if I set do not disturb or bedtime mode on iOS, I can trigger a iOS shortcut to set …

My staff use PC's with no speakers attached so need a visual indication for incoming chats. Desktop client icon does not flash currently. Other chat systems we have used such as…

We are the service platform that has people, companies and organisations as our users. People use our service as a platform to connect with organisations and companies. Some com…

Hi, I have seen that when we create tickets, the users see in the "subject" the ticket number that we created from our account. This is fine, but it is somewhat invasive that th…

Was fairly surprised to see these aren't supported like other knowledge bases. Especially since iframes like interactive demos and guides are becoming popular in support docs. W…

Apollo makes a LOT of errors in responses when drawing content from KB websites. I believe updating to GPT3.5/ 4 or even later would alleviate some of that, allowing more contex…

mensaje 2 --- Originally posted by @LEOHDZ on community.tawk.to on 5 November 2023 · 1 vote

Add remote desktop control to the existing screen sharing --- Originally posted by @Jonathan156 on community.tawk.to on 3 November 2023 · 1 vote

Implement 2fa to the login process. Will improve security. --- Originally posted by @Anckan79 on community.tawk.to on 2 November 2023 · 6 votes

Is there any way to change widget messages text size and padding etc ? --- Originally posted by @Ghumega on community.tawk.to on 2 November 2023 · 1 vote

It would be cool that apollo shows that there are no agents available if they request to chat with human but agents are offline. --- Originally posted by @LEOHDZ on community.ta…

Hi everyone, When a user starts a chat on the site is there anyway to extract the Tawk.to chatID (usually in this format "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx") so that we can u…

I think there should be a why to put the 'Submit Ticket' button into any chat widgets or a way to have an embeddable link that we can put into our websites. --- Originally poste…

There are only currently 3 triggers in the API. I need a missed chat as a trigger so I can link it to our CRM. --- Originally posted by @SteveJ on community.tawk.to on 26 Octobe…

Hi - when searching through our KB articles, if I put in multiple words, the search results show anything with EITHER word. I want it to show results with ALL. If I search for s…

How can custom attributes be displayed on the pre-chat/offline form? If this is not available, it would be a great addition. --- Originally posted by @Abiodun on community.tawk.…

Blocking email addressess would be nice to weed out spam. There is currently no way to do this, or ban in any other way for that matter, except IP when the user is present. --- …

let us choose between small , medium , or large --- Originally posted by @LEOHDZ on community.tawk.to on 23 October 2023 · 2 votes

I'm interested in integrating a tool, perhaps Zapier or something similar, so that agents can interact with users in their native languages. Ideally, the chat would be automatic…

Please add a message like "Ashley has left the chat" if my agent leaves Right now it's confusing --- Originally posted by @KGFLOWS on community.tawk.to on 19 October 2023 · 1 vote

Hello I want to make some suggestions for tawk.to Transfer to another team ? Add a call button when you want to talk by phone? Add an SMS appointment reminder? Add a reminder by…

Can there be a page for staff to view all the articles, public and private, similar to the public KB page at sitename.tawk.help but logged in? This way, users can search for tex…

Hi it would be really helpful and make the widget a lot more user-friendly if more than 2 entries were displayed when a user clicked on the widget dropdown menu. You can resize …

It would be useful to see from the chat window if the person who is talking to us already has some tickets previously opened --- Originally posted by @Alejo on community.tawk.to…

I've a suggestion, this text shows on free sites given negative impressions on our customers, its therefore equested to kindly revert it back the previous one or any other text,…

It would be great if we could embed images while creating a shortcut message. We can enter an image during live chat but it is unfortunately unavailable when it comes to create …

Make Custom attributes (and all other attributes for that matter) usable in Trigger conditions. Triggers should have finer control over how the notifications/chats are triggered…

It would be great if this feature can be implemented with a simple toggle on the config page of the knowledge base. --- Originally posted by @charlestf on community.tawk.to on 2…

Hi, We are currently analyzing our chat analytics, and one issue that is quite frustrating is that when we select 50 chats at once and continue from there, the previous chat sel…

The knowledge base article editor is very clunky and feels like it's from 1990. Every single other help center software that can be taken seriously uses a WYSIWYG or rich text e…

Hello, I had encountered this problem recently, as due to business, my agent, who was serving few customer at the same time, did not manage to reply 3 of my customers and they l…

In our widget we use the pre-chat option that asks the customer to fill in some information before starting the service. However, when this chat ends and the customer needs to s…

In our business customers, we respond through offline properties. If our customer has any problem or query they want to upload image for better understanding. Unfortunately, the…

Agents are currently able to see the cost of addons, which is unacceptable. If Agents can't see Billings, hey should NOT see addons price neither! image --- Originally posted by…

Would it be possible to have the option of mandatory leaving the widget satisfaction survey at the end of the service? --- Originally posted by @Clerison on community.tawk.to on…

Currently the "department" are listed alphabetically in the backend but NOT in the frontend => this is NOK You should display them alphabetically also in the FRONTEND dropdown. …

Hi There, Woocommerce is the most popular ecommerce software with 5 millions active installations. Tawk.to can't cover it well. What are missing? Help button next to orders. Woo…

Enabling the customization of default aliases for distinct projects would be a highly beneficial initiative with the potential to significantly streamline the working process. A…

At Genesis Medical Scheme it is really important that we can control the chat scripts. We can't allow the user to edit the information in any way, nor do we what our agents to e…

Hi. When a ticket is created it sends an automatic email to the customer: "A new ticket has been created.". How can I change the text in that automatic email? It would be great …

This is truely a workflow-breaking "feature". Not being able to have two instances open at the same time slows everything down as you need to load the page again every single ti…

Hello again, the description and appearance of my chat is defined in a given language (tips, form, headers, etc.). Is it possible for the language to change depending on the lan…