We like the notes feature for documenting and summarizing our interactions. but our notes are extensive and don't always fit within the character limit imposed by the chat sideb…

Can you add java script method to send link to visitor after visitor sends specific message. Requirement is to send different link to different visitor according to their specif…

With the shortcuts, can you add the feature ADD ELEMENT + Youtube link and thumbnail, so when the user click on the video it will open in a pop out player. youtube --- Originall…

Hello, I've been trying to find a solution for this for a while. Pretty much I wish there was a feature within tawk.to that would allow me to access some sort of log of visitor …

About Departments and Users/Agents permissions: We don´t understand the logic that Tawk.to own manual shows about departments, after all, the user selects in the pre-chat form, …

Is it possible to add this feature? When Apollo gathers user information for example to process and order. Normally Apollo asks user for Names, Emails and Cell etc. But I would …

Hi everyone ! :wave: Today, I have an idea to improve the tool. I would like customers to be able to find all their tickets directly from the knowledge base, with the addition o…

We would like to have the ability to create tickets via the API. This would allow us to integrate Tawk into custom applications. Please add a "Create Ticket" method. Thanks! ---…

Hi, i like using tawk.to and i will upgrade to paid version, but please help me to remove white line that appears on sides and blue line also..its quite crucial for my site, it …

I would like a chatbot builder added to tawk to. Not like the AI chatbot they have now but like the custom chatbot builders like HubSpot's chatbot builder or something like that…

I like to request the use of placeholders in shortcuts and templates to autofill the user information, like username, tel phone number, e-mail address enz, enz. So if I send an …

Would be great to be able to upload custom notification sounds. I always get anxious with the default sounds, despite picking one that I somewhat liked. Ideally, I would like to…

Depending on the Internet provider, we may not have access to chat widget. Eg: forbidden to access embed.tawk.to and some other related urls. So can we have a setting so that al…

My SAAS company’s been making good use of Intercom’s ability to pop up the chat widget with a message request prefilled with a request. For instance, we have a button to request…

Hello, I currently use both live agents and the Apollo system. The live agents are employed for 40 hours per week. However, I'm facing a scheduling challenge with Apollo, as it …

Answering chats, closing chats , creating tickets , etc. if possible have shortcut keys would help much and would be more efficient to delivery proper customer service. it would…

Hello, fellow enthusiasts! I hope you're all doing well. I wanted to reach out to this wonderful community to share a challenge we're currently facing and seek your valuable ins…

Dear Apollo Development Team, I am writing to propose an enhancement to Apollo, our AI-driven chatbox, which is pivotal in handling customer service inquiries. Our current setup…

Hi there, New to Tawk and loving it so far. It's amazing you can provide a service as good as this for free. I am trying to set up the Tawk.to inbox in an embed in something lik…

The input field and text is not that visible for people that have color blindness problems. Please add the ability to change the color of the input field as well as the colour o…

https://gyazo.com/eb48c2c5e8d80b4873e7eba4c0d74eef (Link to the video) A feature like this which is shown in the video when the button was pressed quantity was taken from the fo…

At Inbox => Tickets => It would be great if I can see the column of TOTAL MESSAGE (same as CHATS section). So I can decide which ticket has more message to read. It can help me …

Add a form that can be placed either in the chat widget or out side of the chat widget as a separate widget that allows for user feedback within the site. --- Originally posted …

It would be helpful if the agents receive an email when someone opens the chat widget or sends the first message. --- Originally posted by @falke on community.tawk.to on 5 March…

For developers: It would be nice to be able to duplicate knowledgebase articles. This would allow us to: Start from a ready base Save time Optimize the experience Thanks! --- Or…

[b]The Proposition:[/b] Imagine if tawk.to could integrate with e-commerce platforms like WooCommerce or Shopify. This isn't just a nice-to-have; it's a necessity to stay compet…

in Contacts, it's really hard to read the phone numbers in the current format. ie 1235551234 Would be much more user friendly to have phone number shown like this example (123) …

It would be nice if there was a way to embed a custom <style> element into the widget if you have paid for the Remove Branding plugin. This should be possible to implement secur…

Hello, I used TextBlaze chrome extension and I'm very used to having a way to add hyperlinks to the content of the email snippets. However, I don't see that feature in Tawk.to, …

Hi team, We would like to migrate our existing KB articles from guidde.com and gitbook.com into tawk.to KB. Please provide an html source code embedder/editor/viewer to do so. -…

We need the ability to resize the custom attention grabber. Several connected issues: All attention grabbers in the gallery are in English. So if one needs an attention grabber …

I have a website and a shop that is on a different subdomain. I want to stay connected to the same chat even if the customer moves from one domain to the other subdomain. --- Or…

Hello, I would like to improve some features. I will send you a screenshot, take a look before reading the message. In the email, we can modify the text myself, the developer mu…

Hello, I want to improve some features. Add roles to teams. As Moderator, etc... --- Originally posted by @Cclement1 on community.tawk.to on 19 January 2024 · 2 votes

Hello, we are trying to use the Direct Chat Link in SMS messages. With the limited space in a single text message (and bulk text solutions charging for text length), the length …

Hello, I hope you are all well. I want to add features to improve tawk.to. Add social media buttons in live chat. SMS support should be provided. Add phone support to the free p…

When an agent's connection to the Tawk servers is down, the Tawk agent desktop software frequently repeats that it is down, just like an impatient child asking "are we there yet…

We have plenty of options within triggers, but one important is missing and cannot be set. The program cannot send automatic greeting text in your name to visitors when you join…

It would be useful to be able to use right mouse button in chat window. Now I cannot copy text parts out of there. Do not disable right mouse button or at least, make it possibl…

It should be available for operators to terminate chats and say farewell to visitors at the end of the conversation. Now all chats remain active even if you close chat window. O…

It would be useful if Facebook login were available on pre-chat form. It is only one click for the visitor instead of forcing him to write his name manually in the form. Moreove…

The welcome message can be a little intrusive on mobile, but it works great on desktop. Would be great to disable this popping up on mobile while having it active for desktop at…

In that way, we can know how much live chat solve a agent monthly --- Originally posted by @nasimhridoy on community.tawk.to on 4 January 2024 · 3 votes

Hi! I think that it would be very usefull to have the ability to measure the NPS --- Originally posted by @Domingo on community.tawk.to on 3 January 2024 · 2 votes

I think it is a reasonable deficiency of your Windows application that it cannot generate popup chat alert window like this one on the attached picture taken from another chat s…

We would like to be able to use Hyperlinks in our Tawk Chats with customers. Example. Click here/ icon. When the client clicks HERE - it should take them to a HTTP site. We have…

Hello everyone I want to do when we created 3 Properties separately. In live chat I want to do 1 only for the 3 properties, when the customer wants to click on Appals or Help Ce…

Will there be SSO support at any time in the future? I would love to automatically have all my users set up with proper profiles without having to invite them and having to keep…

Good day, It will be a great addition if other agents not on chat can be notified of an active chat whisper using @. This is available on the ticket whisper. Kindly consider thi…

Hello Community We noticed a new feature coming soon "Activate Phone Number" "You can now send and received SMS and Phone calls from your tawk dashboard!" This is a game changer…