There are only currently 3 triggers in the API. I need a missed chat as a trigger so I can link it to our CRM. --- Originally posted by @SteveJ on community.tawk.to on 26 Octobe…

Hi - when searching through our KB articles, if I put in multiple words, the search results show anything with EITHER word. I want it to show results with ALL. If I search for s…

How can custom attributes be displayed on the pre-chat/offline form? If this is not available, it would be a great addition. --- Originally posted by @Abiodun on community.tawk.…

Blocking email addressess would be nice to weed out spam. There is currently no way to do this, or ban in any other way for that matter, except IP when the user is present. --- …

let us choose between small , medium , or large --- Originally posted by @LEOHDZ on community.tawk.to on 23 October 2023 · 2 votes

I'm interested in integrating a tool, perhaps Zapier or something similar, so that agents can interact with users in their native languages. Ideally, the chat would be automatic…

Please add a message like "Ashley has left the chat" if my agent leaves Right now it's confusing --- Originally posted by @KGFLOWS on community.tawk.to on 19 October 2023 · 1 vote

Hello I want to make some suggestions for tawk.to Transfer to another team ? Add a call button when you want to talk by phone? Add an SMS appointment reminder? Add a reminder by…

Can there be a page for staff to view all the articles, public and private, similar to the public KB page at sitename.tawk.help but logged in? This way, users can search for tex…

Hi it would be really helpful and make the widget a lot more user-friendly if more than 2 entries were displayed when a user clicked on the widget dropdown menu. You can resize …

It would be useful to see from the chat window if the person who is talking to us already has some tickets previously opened --- Originally posted by @Alejo on community.tawk.to…

I've a suggestion, this text shows on free sites given negative impressions on our customers, its therefore equested to kindly revert it back the previous one or any other text,…

It would be great if we could embed images while creating a shortcut message. We can enter an image during live chat but it is unfortunately unavailable when it comes to create …

Make Custom attributes (and all other attributes for that matter) usable in Trigger conditions. Triggers should have finer control over how the notifications/chats are triggered…

It would be great if this feature can be implemented with a simple toggle on the config page of the knowledge base. --- Originally posted by @charlestf on community.tawk.to on 2…

Hi, We are currently analyzing our chat analytics, and one issue that is quite frustrating is that when we select 50 chats at once and continue from there, the previous chat sel…

The knowledge base article editor is very clunky and feels like it's from 1990. Every single other help center software that can be taken seriously uses a WYSIWYG or rich text e…

Hello, I had encountered this problem recently, as due to business, my agent, who was serving few customer at the same time, did not manage to reply 3 of my customers and they l…

In our widget we use the pre-chat option that asks the customer to fill in some information before starting the service. However, when this chat ends and the customer needs to s…

In our business customers, we respond through offline properties. If our customer has any problem or query they want to upload image for better understanding. Unfortunately, the…

Agents are currently able to see the cost of addons, which is unacceptable. If Agents can't see Billings, hey should NOT see addons price neither! image --- Originally posted by…

Would it be possible to have the option of mandatory leaving the widget satisfaction survey at the end of the service? --- Originally posted by @Clerison on community.tawk.to on…

Currently the "department" are listed alphabetically in the backend but NOT in the frontend => this is NOK You should display them alphabetically also in the FRONTEND dropdown. …

Hi There, Woocommerce is the most popular ecommerce software with 5 millions active installations. Tawk.to can't cover it well. What are missing? Help button next to orders. Woo…

Enabling the customization of default aliases for distinct projects would be a highly beneficial initiative with the potential to significantly streamline the working process. A…

At Genesis Medical Scheme it is really important that we can control the chat scripts. We can't allow the user to edit the information in any way, nor do we what our agents to e…

Hi. When a ticket is created it sends an automatic email to the customer: "A new ticket has been created.". How can I change the text in that automatic email? It would be great …

This is truely a workflow-breaking "feature". Not being able to have two instances open at the same time slows everything down as you need to load the page again every single ti…

Hello again, the description and appearance of my chat is defined in a given language (tips, form, headers, etc.). Is it possible for the language to change depending on the lan…

Currently the only way we've to get the public FULL link to a topic is opening a test chat, searching for the topic and copying the url. Can you please add a "link" icon or butt…

so users can schedule calls, etc natively on the conversation widget --- Originally posted by @LEOHDZ on community.tawk.to on 24 July 2023 · 1 vote

It would be great if it was possible to automatically delete customer/visitor data after a certain amount of time (e.g. 3 Months later). To be compliant with GDPR and DSG. --- O…

I moved from another chat service, and while tawk.to has many features that one didn't have, there is one that I greatly miss. It would be nice to have a way to have a new colum…

Have the ability to choose a user or department to have access to live chat only or tickets only. --- Originally posted by @abrown on community.tawk.to on 12 July 2023 · 1 vote

Hi, I love the product. I'm needing all of its cool analytic features to be downloaded into a csv. I would like to be able to export chat data and see the agent it attended, and…

Hi, We dont use sound notifications as they were not suitable for our office. We use desktop notifications instead, but we were finding they were sometimes being missed. There i…

Good day, Will it be possible to add this feature? We just implemented your chat widget and we think it's great, however, since some collaborators work outside the country, it i…

Our site uses a Content Security Policy (CSP) that disallows unsafe-inline styles and scripts, and instead requires either a nonce generated per request to be attached to script…

Since you have packages by number of messages it would be grate to avoid abuse AI from clients and messages. Like if someone can't find answer with 50 messages with comunication…

Hello, The current system sends updates regarding support tickets initiated via email only to the sender's email address. However, it disregards the presence of a "reply-to" hea…

In our business customers, there are multiple emails we see in the live chat or for the offline property we reply and customers ask to add CC the give n email address. Unfortuna…

Seria bueno que tuvieran la opción para poder crear encuestas para evaluar a los agentes. --- Originally posted by @YuriPo on community.tawk.to on 29 June 2023 · 2 votes

Please add the possibility to merge tickets. More than one ticket may have been created by the same client or have come from different chats. It would be great to have all commu…

I trust this message finds you well. I am writing to recommend an enhancement to your AI Bot Assistant that I believe would greatly improve the user experience and efficiency. A…

HI team, Is it possible for you to restrict tawk to as per static IP ? in simple word, i want my team members to login tawk to from office only, i have static ip in office, for …

No possibility to control the appearance of the article page - an option to add your own css would be useful. You cannot control the width of the article content and the size of…

Hello! I've been looking for Google Business Profile chat integration for quite a while now. Google Business Profile is a businesses Google Business page you can look up on your…

I wish to have our custom made attention grabber for mobile as well. In addition, there needs to be a way to responsively control the size of the attention grabber on screen. --…

I cannot re-open a closed chat that I've closed by mistake. I cannot see all the chats opened in the inbox until they're closed. The sound and notifications should be only on th…

In the reports tab, it would be interesting to add the department filter, for a better analysis of chats attended and tickets resolved --- Originally posted by @Clerison on comm…