Most of our users assume the AI assistant knows which product page they’re viewing. As a result, they frequently ask about the product details shown on-screen, but the assistant…

Hello, I want to make suggestions to improve tawk.to. Adding a forum like you so that customers can contact you on the forum would be great for doing that.. --- Originally poste…

Hi, I'm strugglng a bit with your knowledgebase management. Right now you can't view and manage subcategories only main categories - which is a pain since I was trying to be ver…

Why add default country code? There are several websites that do not provide services globally. They only provide services within a specific country. In that case, they do not n…

Hello I am a tawk to user since 2020, It never came to a point that I would have needed to write a request in community. After the last update, the widget now shows "New Convers…

Hi, I would like to request for color theme option for Tawk dashboard in our view. (Dark/ Light / Color option) --- Originally posted by @Mirae on community.tawk.to on 30 April …

Requesting to Create Community Page from the Tawk Dashboard to Build team and follow-up the Discussions & Solve Q&A of our Product's or services. --- Originally posted by @Renta…

I would like to request a straightforward method to automatically pass the current webpage URL to the chat system and Apollo AI when a visitor initiates a conversation. Current …

Some customers send messages in rapid succession, each one would need a specific response. It would be nice if there is a reply message feature where I can reply to a message se…

It would be helpful if we could configure rules that assign priority levels to incoming tickets based on the sender's email. For example: Emails from VIP customers → High Priori…

I would like a much more straightforward look for our KB articles by having the ability to turn off showing article authors and last update or publish dates. It'd be neat to be …

I'd like to request a new feature for visitor session tracking. Currently, the system only saves visitor sessions when there's engagement in conversation. Requested Feature: Sav…

Is it possible to set a limit on the number of chats an agent can handle? For example, if an agent has already accepted five chats, they should not be able to join or accept a s…

On the monitoring page, you can see the referral or the source of the visitor (such as www.google.com, no referral, etc.). I would like to see the first session source on the co…

Dear TawkTo Team, There is no visible notification where the person chatting gets to know if the customer has read the sent messages or not. This is the most basic feature any c…

Reorganising Article Order It would be great to be able to reorder KB articles to allow users to have the option to reorganise where KB articles go. For instance right now it's …

I’d like to request that Tawk add settings allowing users to customize the font style, size, and layout in our knowledge base articles. This would help make them more consistent…

Hello, Is there a workaround to allow the chat to be open a long time. We’re trying to create like a ticket messenger kind of like intercom but in tawk. Any advice would be grea…

It would be ideal to limit the maximum number of simultaneous chats per agent. Something like 'Allow a maximum of X simultaneous chats,' as other chat solutions we've tested all…

I wanted to request adding a form just for when the widget state is Away. The pre-chat didn't work in this particular case because it appears when online as well. Thanks! Screen…

Because FB Messenger was implemented via tickets, there are many issues making it unusable as a user agent; I dont get notifications on the dashboard when a new message is creat…

Hey, I love your chat and I will probably buy a premium version of it but there is 1 thing that is rendering this chat almost unusable when it comes to managing tickets from mes…

Hi,, Not sure of this has been covered, but I think it would be great to improve the search filter. Currently, we have issues finding chats, or customers if we search via EMAIL …

Is it possible to change the forms (Ticket Form or Lead Capture Form), or in best case scenario create your own form to use? I'd like to send a textmessage and a form as a chat …

Please. Add spam protection to live chat. I'm sick of people spamming random letters to use up my Tawk ai credits its really annoying. Please add some protection to stop this. E…

Hello team, We kindly ask you to review our request to add these features to live chat. Since we are allowed to create departments, we are still missing filtration by department…

Or let us write decent CSS ourselves (which was suggested a bunch of times) as this one is honestly terrible for 2024 standards. I'm not even a frontend dev and I could do bette…

Now when I set up the AI assist to ask for a customer to leave phone number, I only can see if somone left this by reading al the chat history back. I also added a tag to the cu…

Hi, I love the department feature when creating forms on widgets, however it does display all the departments to the customer. We have some departments that we don't want the cu…

Hi! Are there any plans to further develop the anaytics module to a point where you can track sales and see how much revenue each agent has generated? Like the type they have at…

When a contact form is submitted, this message shows. It would be nice if we could customize this like the other items that are customizable in the chat; ideally both the image …

I have a trigger that runs on certain conditions but I don't want the chat to open itself nor show a preview. There's an option to disable the message preview but when that opti…

These options would add so much to our experience using the tickets dashboard: Please filter out closed tickets. The default view should automatically filter them out. Once the …

It would be great if the AI Assist could automatically create a ticket without requiring the user to fill out a form. While the user is having a conversation with the chatbot, t…

Hi, We use tawk a lot with our international agents and have their devices set up through autopilot as of current we cannot install tawk to their machines this way due to a lack…

Just as in whatsapp and some messaging tools, there is an option to reply to an earlier conversation or chat to allow the person to know exactly what you are replying to. This h…

A suggestion. Add possibility to add a clickable hyperlink in the shortcuts using HTML. Thanks :) --- Originally posted by @m.Gravyr on community.tawk.to on 11 October 2024 · 1 …

Allow custom code insert for google search console verification? I would like to add a meta tag to knowledge base home page to get google search console verify the property and …

Hey there! I just want to find out if its possible to request custom fonts, specifically for KB articles or even the chat itself. I personally use Montserrat for my business con…

Screenshot from 2024-09-30 18-41-34 As per the show in image , In Hebrew language The message is right to left text and Aligned to right Also same messages in English language T…

Hey there! I've collected all design threads from this community into one video. Can we implement those changes? I see that they're not too complicated and some of them are over…

Hello, my team and I have been using the AI assist and it has been great but there is not enough report that is given about the AI assist. We would like to request that we get p…

Cloudflare has ended support for installable apps, which is what tawk.to currently suggests for Cloudflare integration. Instead, they offer a new service named Zaraz. This servi…

I there a way, to get a list of active Agents list via an API? i would love to see if all my agents are logged in 100% of the time. --- Originally posted by @StuartDigital on co…

Could you please enable offline visitor logs for us? This feature would allow us to track visitor behavior, such as if someone views the same product multiple times. Ideally, af…

We have the problem that many people want to give us the positive hand and mistakenly give us the negative one. It is somewhat confusing, many people do things in a hurry and un…

Hi there! I'd like to suggest new design feature. It would be awesome to add chat window animation on maximizing and while minimizing as well. I think it would look so much more…

My request includes the ability for my support team to close a chat internally if the customer is idle for some time or the matter is resolved, and the customer has not closed t…

Now if I want to contact a user who has closed chat, I can only do so by adding a ticket and sending an Email. Why can't I just leave a message? Can users see the alert in the s…

Currently this option is not existing and would be really interesting for SEO --- Originally posted by @David124578 on community.tawk.to on 29 August 2024 · 1 vote