Please consider two developments: The possibility to forward Tickets/e-mail Global search function across all your properties Thanks for an excellent software. Best regards --- …

1.Does this application support language settings? For example, does it support Simplified Chinese? 2.Can users edit their names within the app as they can on the PC version? Cu…

If we cannot have the option to delete tags, could we possibly get the ability to edit the tags that are already there? This would be most helpful. If we could have analytics sh…

The system is able to update in real time all the customers from the traffic on the website, however, it is not possible to filter them and found an specific customer by using t…

I don’t find the reporting page very useful in its current form. It only shows the total number of chats received, without providing meaningful details. Important insights are m…

Hello, add a feature to improve tawk.to application. In tawk.to mobile application add as on the website dashboard and all that on Mobile Application. Add an automatic message s…

The feature wasn't there in the past. Just noticing it of recent. It's disturbing workflow when you get active as you may not remember or know it's turned on. Leads to lose of s…

Welcome messages would be much more better if done in visitor language(through visitor IP address) just as the visitor country is shown. Let the intro message be in country lang…

Hi, I just wanted to let you guys know that for the Chinese knowledge base language option toggles in the top left, the language titles of "简化字 and 台灣華語" aren't quite accurate. …

image --- Originally posted by @AdrianCuad on community.tawk.to on 2 August 2025 · 2 votes

Would it be possible to add anchor links to sections on an actual page in the knowledge base so that we can navigate down to sections instead of having to keep everything separa…

Our company uses Linux on every device and it would be great if we could get a desktop app (.deb & .rpm) for Linux from Tawk.to. Linux usage is growing rapidly and we don't thin…

Hii, I have integrated tawk.to with Facebook. I also chatted with you guys for some questions, but I was told that right now sound isn't available for Facebook. I kindly request…

Hi, Please consider enabling bi-directional voice interaction with Apollo to enable users to speak directly to the AI Assistant and receive verbal responses, in addition to the …

Bonjour j'aimerai faire une proposition. Normalement c'est la liste d'attente estimé automatiquement calculés les 7 dernier jour. Et je veux faire : La liste d'attente estimé au…

Bonjour j'aimerai savoir si c'est possible de faire un truc comme ça sur le chat en direct ? 1000051655 --- Originally posted by @Cclement00 on community.tawk.to on 1 July 2025 …

Thank you for your great service — we’ve been using Tawk.to and really appreciate its functionality and ease of integration. We would like to request a feature improvement regar…

Hello Tawk.to team, I’ve noticed that the close button on the chat widget only appears when the user hovers over the chat box. Some of my clients have found this confusing, as t…

Screenshot_20250611_084856_Chrome Bonjour ça serai possible de faire un truc comme ça intégration Instagram faire le même comme ça? --- Originally posted by @Cclement00 on commu…

Bonjour j'aimerai faire des suggestions pour tawk.to : Screenshot_20250608_182258_Gmail Screenshot_20250608_181537_Gmail Ça serai possible de faire un truc comme celui là sur la…

add npm package for administration of property to allow easy management --- Originally posted by @arbinger on community.tawk.to on 6 June 2025 · 5 votes

Most of our users assume the AI assistant knows which product page they’re viewing. As a result, they frequently ask about the product details shown on-screen, but the assistant…

Hello, I want to make suggestions to improve tawk.to. Adding a forum like you so that customers can contact you on the forum would be great for doing that.. --- Originally poste…

Hi, I'm strugglng a bit with your knowledgebase management. Right now you can't view and manage subcategories only main categories - which is a pain since I was trying to be ver…

Why add default country code? There are several websites that do not provide services globally. They only provide services within a specific country. In that case, they do not n…

Hello I am a tawk to user since 2020, It never came to a point that I would have needed to write a request in community. After the last update, the widget now shows "New Convers…

Hi, I would like to request for color theme option for Tawk dashboard in our view. (Dark/ Light / Color option) --- Originally posted by @Mirae on community.tawk.to on 30 April …

Requesting to Create Community Page from the Tawk Dashboard to Build team and follow-up the Discussions & Solve Q&A of our Product's or services. --- Originally posted by @Renta…

I would like to request a straightforward method to automatically pass the current webpage URL to the chat system and Apollo AI when a visitor initiates a conversation. Current …

Some customers send messages in rapid succession, each one would need a specific response. It would be nice if there is a reply message feature where I can reply to a message se…

It would be helpful if we could configure rules that assign priority levels to incoming tickets based on the sender's email. For example: Emails from VIP customers → High Priori…

I would like a much more straightforward look for our KB articles by having the ability to turn off showing article authors and last update or publish dates. It'd be neat to be …

I'd like to request a new feature for visitor session tracking. Currently, the system only saves visitor sessions when there's engagement in conversation. Requested Feature: Sav…

Is it possible to set a limit on the number of chats an agent can handle? For example, if an agent has already accepted five chats, they should not be able to join or accept a s…

On the monitoring page, you can see the referral or the source of the visitor (such as www.google.com, no referral, etc.). I would like to see the first session source on the co…

Dear TawkTo Team, There is no visible notification where the person chatting gets to know if the customer has read the sent messages or not. This is the most basic feature any c…

Reorganising Article Order It would be great to be able to reorder KB articles to allow users to have the option to reorganise where KB articles go. For instance right now it's …

I’d like to request that Tawk add settings allowing users to customize the font style, size, and layout in our knowledge base articles. This would help make them more consistent…

Hello, Is there a workaround to allow the chat to be open a long time. We’re trying to create like a ticket messenger kind of like intercom but in tawk. Any advice would be grea…

It would be ideal to limit the maximum number of simultaneous chats per agent. Something like 'Allow a maximum of X simultaneous chats,' as other chat solutions we've tested all…

I wanted to request adding a form just for when the widget state is Away. The pre-chat didn't work in this particular case because it appears when online as well. Thanks! Screen…

Because FB Messenger was implemented via tickets, there are many issues making it unusable as a user agent; I dont get notifications on the dashboard when a new message is creat…

Hey, I love your chat and I will probably buy a premium version of it but there is 1 thing that is rendering this chat almost unusable when it comes to managing tickets from mes…

Hi,, Not sure of this has been covered, but I think it would be great to improve the search filter. Currently, we have issues finding chats, or customers if we search via EMAIL …

Is it possible to change the forms (Ticket Form or Lead Capture Form), or in best case scenario create your own form to use? I'd like to send a textmessage and a form as a chat …

Please. Add spam protection to live chat. I'm sick of people spamming random letters to use up my Tawk ai credits its really annoying. Please add some protection to stop this. E…

Hello team, We kindly ask you to review our request to add these features to live chat. Since we are allowed to create departments, we are still missing filtration by department…

Or let us write decent CSS ourselves (which was suggested a bunch of times) as this one is honestly terrible for 2024 standards. I'm not even a frontend dev and I could do bette…

Now when I set up the AI assist to ask for a customer to leave phone number, I only can see if somone left this by reading al the chat history back. I also added a tag to the cu…

Hi, I love the department feature when creating forms on widgets, however it does display all the departments to the customer. We have some departments that we don't want the cu…