Currently the only way we've to get the public FULL link to a topic is opening a test chat, searching for the topic and copying the url. Can you please add a "link" icon or butt…

so users can schedule calls, etc natively on the conversation widget --- Originally posted by @LEOHDZ on community.tawk.to on 24 July 2023 · 1 vote

It would be great if it was possible to automatically delete customer/visitor data after a certain amount of time (e.g. 3 Months later). To be compliant with GDPR and DSG. --- O…

I moved from another chat service, and while tawk.to has many features that one didn't have, there is one that I greatly miss. It would be nice to have a way to have a new colum…

Have the ability to choose a user or department to have access to live chat only or tickets only. --- Originally posted by @abrown on community.tawk.to on 12 July 2023 · 1 vote

Hi, I love the product. I'm needing all of its cool analytic features to be downloaded into a csv. I would like to be able to export chat data and see the agent it attended, and…

Hi, We dont use sound notifications as they were not suitable for our office. We use desktop notifications instead, but we were finding they were sometimes being missed. There i…

Good day, Will it be possible to add this feature? We just implemented your chat widget and we think it's great, however, since some collaborators work outside the country, it i…

Our site uses a Content Security Policy (CSP) that disallows unsafe-inline styles and scripts, and instead requires either a nonce generated per request to be attached to script…

Since you have packages by number of messages it would be grate to avoid abuse AI from clients and messages. Like if someone can't find answer with 50 messages with comunication…

Hello, The current system sends updates regarding support tickets initiated via email only to the sender's email address. However, it disregards the presence of a "reply-to" hea…

In our business customers, there are multiple emails we see in the live chat or for the offline property we reply and customers ask to add CC the give n email address. Unfortuna…

Seria bueno que tuvieran la opción para poder crear encuestas para evaluar a los agentes. --- Originally posted by @YuriPo on community.tawk.to on 29 June 2023 · 2 votes

Please add the possibility to merge tickets. More than one ticket may have been created by the same client or have come from different chats. It would be great to have all commu…

I trust this message finds you well. I am writing to recommend an enhancement to your AI Bot Assistant that I believe would greatly improve the user experience and efficiency. A…

HI team, Is it possible for you to restrict tawk to as per static IP ? in simple word, i want my team members to login tawk to from office only, i have static ip in office, for …

No possibility to control the appearance of the article page - an option to add your own css would be useful. You cannot control the width of the article content and the size of…

Hello! I've been looking for Google Business Profile chat integration for quite a while now. Google Business Profile is a businesses Google Business page you can look up on your…

I wish to have our custom made attention grabber for mobile as well. In addition, there needs to be a way to responsively control the size of the attention grabber on screen. --…

I cannot re-open a closed chat that I've closed by mistake. I cannot see all the chats opened in the inbox until they're closed. The sound and notifications should be only on th…

In the reports tab, it would be interesting to add the department filter, for a better analysis of chats attended and tickets resolved --- Originally posted by @Clerison on comm…

a. Custom status per property b. Custom setting for not sending the user by email the answer, just keep them internally c. Custom columns on the table --- Originally posted by @…

It's important if you're away to get the chat, also if you've your sound muted and you missed the desktop notification --- Originally posted by @vousys on community.tawk.to on 9…

I would like to be able to have admins create a knowledge base, and allow agents to view it but not edit articles --- Originally posted by @Tauren on community.tawk.to on 8 June…

If I have two or more properties, it's hard to distinguish the messages in the live dashboard. There's only the icon and the url to let me distinguish them. It should be useful …

I think you should be able to embed the knowledge base on your own website so it's directly apart of your website and viewable on your site rather than redirect links to have to…

hi! It would be very useful to be able to integrate Scribe Embedded links in an article of my knowledge base. Scribe is a very useful tool to guide users, in a step by step guid…

Would it be possible to make it so that certain tickets get assigned automatically to a specific agent when they arrive, based on words/phrases in the email/subject line? This w…

i add multiple choice to my chat (pre-chat). So now i need the messages group by according its choice in the dashboard. Can i do this ? --- Originally posted by @ShahinB on comm…

In the case where consumer is displaying profile of their chat agent in a website, it is expected to allow visitor to initiate chat with respective agent. Adding feature in Java…

Is there any way to change the text display (size, color, etc.) in the different areas of Tawk.to? (ex: Incoming chat notification window (Visitor/Agent Name), chat window (Visi…

Is there any way for the Dashboard to be customized? To remove some of the stat cards (ex: Live Visitors, Visitors, Chat, What’s The Latest)? It can be very busy and for the sta…

Need to extract chats by query type. I have created pre chat reasons for clients to select and need a corresponding report that can be drawn. Something like the attached/below. …

Can we have APIs for Google translate to operate within the chat boxes, so agents can interact with users while typing in their native languages and the chat is automatically tr…

In the Chat Widget (Widget Content), if you use the Departments you have set up in your Property, the dropdown in the form for the Visitor seems to be limited to 3 entries and t…

Hello, as you know there are pre-chat feature provide get contact the customer informations by form. But we want to send form after start the chat. So I want to send form by usi…

Unfortunately, the platform does not yet have the option to adjust the time for lost chat. the implementation of this feature would be very good because those who create self-se…

It would be interesting to have the option to customize the columns on the monitoring screen, such as removing the column showing the source url, and showing the visitor's email…

Hi Tawkers Thanks for the Tawk tool - it's great :) I am trying to convince a client to use your chat agents. This is because the availability of in-house agents is so low: in-h…

can we add Tawk.to to Chrome Extension? --- Originally posted by @SupportXDR on community.tawk.to on 15 May 2023 · 2 votes

It would be great to have Single Sign On option for enterprise customers. Especially when you dont have 2FA/MFA - Multi Factor Authentication option, it would be great way to se…

Functionality Request Description: We would like to request the implementation of a new feature that enables our customers to receive automated quick responses when they open a …

We currently use Bitrix24 as they integrate with Apple Business Messaging. This would be very useful in our case. --- Originally posted by @AlejandroM on community.tawk.to on 11…

I need add phone number to webhook Visitor object Currently it only has the options: name, e-mail, city and country, but I need to integrate with whatsapp and the phone number i…

I see that you guys are missing the feature to automatically distribute customers to support staff --- Originally posted by @1gjdo07e2 on community.tawk.to on 10 May 2023 · 5 votes

Hello to the team and the forum! We use Tawk.to as a complement to our existing contact and ticket management provider Zendesk. But tawk.to's chat solution is just miles better!…

Is there a way to round robin the different chats that come in to different agents? and if not, that would be a useful feature, especially for sales. --- Originally posted by @S…

Can the navigation history or the visitor history that shows up in the Mobile app, be disabled from getting recorded? Screenshot 2023-05-06 2014029 (Through widget settings) ---…

I would like to have an ability to enlarge images in the KB articles when I click on an image. The KB articles are 640px wide which is also the max width for images in the KB ar…

I need to have pages visitor navigator report --- Originally posted by @kamla07 on community.tawk.to on 4 May 2023 · 1 vote