The ability for customers to log in with their email address and view and manage all the tickets they have submitted. Customers could see and manage ALL of their tickets, not on…

Hi Would like to request a feature where you can change AM/PM to the standard European 24-hour format, for example: May 20 at 01:37 PM → May 20 at 13:37 /D --- Originally posted…

Permissions for each agent to restrict access to elements of the platform. Toggle-able per agent for live chat, ticketing, knowledge base, etc. It will help with having better d…

User Pain Point The current workflow for handling spam is inefficient and requires multiple clicks. Specifically: Marking a ticket as Done triggers an overlay/status change that…

Hi, we have our ai chatbot attached to our knowledge base. The chatbot is behind a paywall so only people within our institution can use it. However the KB is available on the w…

Hello tawk.to Support Team, I’m reaching out to strongly request that text-to-speech functionality be prioritized for AI Assist and chatbot conversations. I saw this feature dis…

I don't need notification of all chat messages. But new leads. In some case or someone might want a message about new tickets. --- Originally posted by @Mak3 on community.tawk.t…

We manage 11 different language properties in Tawk, each one with its own live chat widget and business hours. At the moment, whenever we need to update our opening hours, we ha…

Since rosetta is sunsetting with the MacOs28 release, the desktop Intel based app will no longer be supported. Are there plans to update the app for compatibility with Apple Sil…

It would be nice to have a feature where agents can send messages to visitors when they are offline and not on the website anymore so that the next time they come to the website…

Right now I can only filter one status type in my inbox. Ideally I would like to see all tickets that are not closed. The only way I can think of doing this is to filter 'Open' …

Hello Tawk.to Team, I’d like to suggest a feature improvement for the Tawk.to dashboard. Currently, tags can be added to chats and contacts, but there is no option to delete or …

We used several other platforms that automatically included a signature before the WhatsApp message. This way, the customer can easily identify who is assisting them, similar to…

Hi, I have a feature request to add dividers to shortcuts. This could be done in a way like suggested messages where you can add [option] in the shortcut, but for dividers it co…

I am unable to forward and as part of support in the company I work for, I need to be able to forward tickets from the CRM without looping in the recepient. --- Originally poste…

I'm developed an MCP server and need to implement user-specific tools (e.g., get_balance, get_order_status). Currently, the MCP server lacks a standard way to identify the end-u…

Please consider adding an option that allows administrators to remove members from a group chat. Currently, if someone needs to be removed, the only workaround is creating a new…

It would be great if when AI responded to tickets, they didn't just stay in their folder on pending and then reply automatically whenever the customer replies, but instead if th…

Hi, it would be great if we could create custom ticket forms for live chats, in the same way that there are custom lead capture forms. I believe this would be extremely helpful …

Hi everyone, I’ve been using the tawk.to and chat features, and I’ve realized how much more powerful the platform would be if Triggers worked natively within messaging channels …

When I chatting through incoming Facebook Messenger or WhatsApp channel, it always automatically change status to Open when it's time to reply, and Pending when it's waiting use…

Hello tawk.to Team, I would like to request a feature that would greatly improve response times and usability. Please consider adding sound and visual notifications for WhatsApp…

When a user becomes an affiliate it would be great to either automatically set their widgets to use their affiliate link in the "powered by Tawk.to" link or to have the option t…

We're utilizing Tawk.to as an interal company KB and ticketing system and we're looking into integrating AI for employees to chat with for policy or procedure questions. We use …

Currently you can change the Ticket Form fields within the Knowledge base, and it updates the Knowledge base page. However, those changes dont move onto the Ticket Form element,…

I have specific file formats which my users and support team sent each other. such as .vdcl .gsny .elk . is it possible to add this formats? --- Originally posted by @Gasline on…

Hello, I have a request regarding a new function for the knowledge base. Currently, you can only add standard icons. My suggestion would be to be able to add a custom image to e…

Do you plan to add an auto-correction feature on mouse right-click like in every major business solution: slack, chrome? --- Originally posted by @KillDarney on community.tawk.t…

We hope the Apple app supports a Simplified Chinese interface. --- Originally posted by @tianyu on community.tawk.to on 3 November 2025 · 1 vote

Please consider two developments: The possibility to forward Tickets/e-mail Global search function across all your properties Thanks for an excellent software. Best regards --- …

1.Does this application support language settings? For example, does it support Simplified Chinese? 2.Can users edit their names within the app as they can on the PC version? Cu…

If we cannot have the option to delete tags, could we possibly get the ability to edit the tags that are already there? This would be most helpful. If we could have analytics sh…

The system is able to update in real time all the customers from the traffic on the website, however, it is not possible to filter them and found an specific customer by using t…

I don’t find the reporting page very useful in its current form. It only shows the total number of chats received, without providing meaningful details. Important insights are m…

Hello, add a feature to improve tawk.to application. In tawk.to mobile application add as on the website dashboard and all that on Mobile Application. Add an automatic message s…

The feature wasn't there in the past. Just noticing it of recent. It's disturbing workflow when you get active as you may not remember or know it's turned on. Leads to lose of s…

Welcome messages would be much more better if done in visitor language(through visitor IP address) just as the visitor country is shown. Let the intro message be in country lang…

Hi, I just wanted to let you guys know that for the Chinese knowledge base language option toggles in the top left, the language titles of "简化字 and 台灣華語" aren't quite accurate. …

image --- Originally posted by @AdrianCuad on community.tawk.to on 2 August 2025 · 2 votes

Would it be possible to add anchor links to sections on an actual page in the knowledge base so that we can navigate down to sections instead of having to keep everything separa…

Our company uses Linux on every device and it would be great if we could get a desktop app (.deb & .rpm) for Linux from Tawk.to. Linux usage is growing rapidly and we don't thin…

Hii, I have integrated tawk.to with Facebook. I also chatted with you guys for some questions, but I was told that right now sound isn't available for Facebook. I kindly request…

Hi, Please consider enabling bi-directional voice interaction with Apollo to enable users to speak directly to the AI Assistant and receive verbal responses, in addition to the …

Bonjour j'aimerai faire une proposition. Normalement c'est la liste d'attente estimé automatiquement calculés les 7 dernier jour. Et je veux faire : La liste d'attente estimé au…

Bonjour j'aimerai savoir si c'est possible de faire un truc comme ça sur le chat en direct ? 1000051655 --- Originally posted by @Cclement00 on community.tawk.to on 1 July 2025 …

Thank you for your great service — we’ve been using Tawk.to and really appreciate its functionality and ease of integration. We would like to request a feature improvement regar…

Hello Tawk.to team, I’ve noticed that the close button on the chat widget only appears when the user hovers over the chat box. Some of my clients have found this confusing, as t…

Screenshot_20250611_084856_Chrome Bonjour ça serai possible de faire un truc comme ça intégration Instagram faire le même comme ça? --- Originally posted by @Cclement00 on commu…

Bonjour j'aimerai faire des suggestions pour tawk.to : Screenshot_20250608_182258_Gmail Screenshot_20250608_181537_Gmail Ça serai possible de faire un truc comme celui là sur la…

add npm package for administration of property to allow easy management --- Originally posted by @arbinger on community.tawk.to on 6 June 2025 · 5 votes